Customer Service Representative

Job Description

Job Description

Join the Julie Alvarenga Allstate Agency, a dynamic and growing insurance agency where it's primary location is in Bryan, Texas. We are dedicated to providing exceptional service and building strong relationships with our clients. As a Customer Service Representative you are the heart of our daily operations and the primary voice of our agency. You won't just be processing paperwork; you'll be the trusted agent our clients rely on.

In this role, you will have the opportunity to connect with clients and offer solutions. You will be responsible for assisting customers by handling inquiries, listening to customers, answering questions about policies providing excellent customer service.

We are looking for a motivated and enthusiastic individual who is eager to learn and grow within our agency.

If you have a passion for helping others, excellent communication skills, and a positive attitude, we would love to hear from you. Join our team at the Julie Alvarenga Allstate Agency and embark on a rewarding career in insurance!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Birthday day off

Responsibilities

Client Advisory & Service: Answer a high volume of incoming calls daily, emails, and walk-in clients with professionalism and care. Conduct thorough policy reviews, explain coverage in simple terms, and provide personalized recommendations.

Policy Management: Accurately process policy changes, endorsements, renewals, and new applications using Allstate's systems and agency tools.

Cross-Selling (X-Sell): Look for and offer relevant xsell opportunities by recommending additional products or enhanced coverage that provide genuine value and protection to the customer.

Claims Support: Be the compassionate first point of contact during a claim, guide clients through the initial steps, and serve as their advocate with the Allstate claims department.

Work Agency Reports: work with agency reports to track performance, identify trends, and ensure follow-up on critical tasks.

Agency Support: Maintain flawless client records, handle billing inquiries, and contribute to a smooth, efficient office environment where every team member succeeds.

Spanish Speaking Preferred- Ability to communicate clearly and effectively with clients in both English and Spanish

Requirements

Positive Attitude: A friendly and positive demeanor to create a welcoming and inviting environment for clients.

Excellent Communication Skills: Strong verbal and written communication skills to effectively communicate with clients and team members.

Customer-Service Oriented: A genuine desire to help clients and provide them with the best possible service.

Detail-Oriented: Ability to pay attention to detail and accurately record information to ensure accuracy and minimize errors.

Self-Motivated: Able to work independently and take initiative to complete tasks efficiently and effectively.

Candidate must have a P&C License