Customer Service Associate

Job Summary

The Customer Service Associate assists with store operations by providing excellent customer service, maintaining merchandise presentation, and supporting general store upkeep in alignment with HOT Goodwill's mission and values.

Key Responsibilities

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

Customer Service & Store Operations

• Greets customers upon encounter and assists them in finding items and/or answering questions.
• Monitors and opens dressing rooms and restrooms, as needed.
• Cleans areas of the store, including restrooms.

Merchandising & Production

• Removes out-of-date items from display areas, including pulling wares and clothing.
• Maintains display areas, including special displays, racks, shelves, bins, and other areas displaying merchandise for sale.
• Puts merchandise, including wares and clothing, out on the sales floor.
• Hangs clothing in production, when needed.
• Performs other duties as assigned.

Supervisory Duties

None.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• A criminal background check is required.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.

Education and/or Experience

High school diploma or equivalent preferred, but all educational backgrounds considered.

Minimum Requirements

• Up to one month of related experience or training may be acceptable, or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Ability to read the English language preferred.
• Ability to add and subtract two-digit numbers preferred.
• Ability to follow instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to create and maintain working relationships within a collaborative team environment.
• Customer service skills and the ability to work effectively with a variety of individuals and personalities.
• Proficiency in completing assignments independently and on time.

Core Competencies

• Customer Service Excellence
• Teamwork & Collaboration

• Merchandising & Store Upkeep
• Accountability & Stewardship

Physical Demands

The physical demands described here are representative of those that may be encountered by an employee performing the essential functions of this job.


Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is typically required to:

• Stand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift.
• Regularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The employee regularly works in a retail store environment and is exposed to airborne particles (including dust, lint, and animal hair from donated goods).
• The noise level ranges from quiet to very noisy depending on customer volume and operational activity.
• The employee may work varied shifts, including evenings and weekends.

Discrimination Reports


It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment and pregnancy), national origin, disability, age (40 years old or more), genetic information, military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.


Point of Contact: Compliance Officer 1700 S New Road, Waco TX 76711 View phone number on click.appcast.io View email address on click.appcast.io