Crew Manager, Inflight Performance

Crew Manager, Inflight Performance

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager, Inflight Performance supervises and coordinates flight attendants' performance, investigates potential concerns, ensures consistency in policy interpretation, and helps flight attendants understand and navigate performance policies and rules of conduct.

What you'll do:

• Manage the day-to-day performance reports for an assigned group of flight attendants.
• Leads all performance conversations and updates/documents flight attendants' record in the Attendance and Performance System (APS).
• Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations.
• Provides coaching and counseling to flight attendants to address performance concerns.
• Implements appropriate action for violations, up to and including dismissal.
• Supports Inflight initiatives related to flight attendant performance.
• Participates in task forces to problem solve and plan the future direction of the Performance team.

All you'll need for success:

• Minimum Qualifications:
• Bachelor's Degree or equivalent experience
• 3+ years of related experience
• Ability to work shift work, including weekends and holidays
• Must be able to work on-site at assigned base/location
• Preferred Qualifications:
• Current or Previous Inflight Crew Manager Flight Attendant experience
• Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
• Experience working with represented labor groups
• Skills, Licenses & Certifications:
• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Excellent interpersonal, planning, and organizational skills
• Ability to work and make decisions independently

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.