Medical Support Assistant (Advanced)

Job Title

Duties

The incumbent's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments using advanced clinic access principles, collecting, and updating demographic and insurance information, managing the Electronic Waiting List (EWL), patient processing and customer service. Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives, as well as VHA public image. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues.

Work Schedule: 8:00am-4:30pm, Monday-Friday

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 522667-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Preferred Experience:

• 1 year experience working in a clinical environment coordinating clinic schedules for providers
• 1 year experience scheduling patients in a medical appointment software in an interdisciplinary coordinated care delivery model
• 1 year experience managing patient communications in an interdisciplinary coordinated care delivery model (telephone and/or email)
• 1 year experience documenting appropriate information into an electronic medical record
• 1 year of administrative/office customer skills in de-escalation, problem solving, decision making, and tactful communication skills, orally and in writing