Program Support Specialist

Program Support Specialist

As a Program Support Specialist at the GS-0301-9/11 some of your typical work assignments may include:

GS-09: Duties

• Performs daily administrative and program support tasks, including organizing digital files and program records in accordance with established agency guidelines.
• Tracks operational and personnel data in standardized databases or tracking sheets, identifying and flagging missing information for higher-level review.
• Serves as a customer service and information liaison for the office, answering routine inquiries, assisting visitors, and routing incoming administrative and operational requests to the appropriate staff members.
• Coordinates initial onboarding logistics for incoming personnel, to include account requests and logistical access.
• Reviews basic contract documents, monthly invoices, and Government Purchase Card (GPC) transactions for accuracy, highlighting discrepancies for higher-level review.

GS-11: Duties

• Serves as a Contracting Officer's Representative (COR) or alternate COR, independently monitoring contractor performance against the Quality Assurance Surveillance Plan (QASP), reviewing deliverables, and certifying invoices.
• Supports the records management program by conducting routine audits, maintaining file plans, and adhering to proper lifecycle disposition procedures.
• Coordinates multi-divisional data calls by designing standardized response templates, tracking submissions, and consolidating quantitative and qualitative data for senior leadership review.
• Reviews and processes various administrative and operational requests, ensuring strict compliance with regulations and internal DoW financial guidelines.
• Provides independent administrative and operational support for assigned programs, managing project milestones, tracking administrative actions, and presenting regular status updates to leadership.