Customer Service Specialist

Make a Difference with British Swim School

A position at British Swim School is more than just a job—it's an opportunity to learn, grow, and make a meaningful impact in your community. Every day, you'll help support our mission of ensuring the "survival of the littlest" by creating a positive and welcoming experience for families and students.

Compensation & Benefits

• Competitive pay
• Paid training
• No holiday shifts
• Supportive and mission-driven team environment

Position Overview

The Customer Experience Specialist, known as a Deck Ambassador, serves as the face of British Swim School poolside during lessons. This role plays a vital part in delivering an exceptional customer experience by welcoming families, supporting instructors, and ensuring the swim deck operates smoothly and safely.

Key Responsibilities

• Set up and break down the pool deck area before and after each shift
• Check water chemistry and temperature prior to swim lessons
• Welcome students and parents/guardians and assist with check-in procedures
• Answer customer questions regarding accounts, student progress, and program information
• Provide support to swim instructors and management during lessons as needed
• Maintain a professional, organized, and family-friendly pool deck environment

Minimum Qualifications

• Excellent communication, interpersonal, and organizational skills
• Evening or weekend availability (Monday-Thursday 3:00-7:00PM and Saturday and Sunday, 8:00 AM – 1:00 PM)
• Professional, responsible, and positive attitude
• Reliable, punctual, and trustworthy

Preferred Qualifications

• 1+ year of customer service experience
• Lifeguarding, First Aid, CPR, and/or AED certifications are a plus

Compensation: $18.00 per hour

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.