Home Care Scheduler

Home Care Scheduler In Person

Senior Helpers is a home care agency dedicated to providing compassionate, dependable, and personalized care to seniors in their homes. We are looking for an organized, dependable, and proactive Home Care Scheduler to join our team and help coordinate caregiver schedules across our Massachusetts and Rhode Island offices.

The Home Care Scheduler is responsible for coordinating caregiver assignments, maintaining client coverage, managing schedule changes, and ensuring clients receive consistent, reliable care. This position requires excellent communication, strong attention to detail, and the ability to work in a fast-paced home care environment. The successful candidate will work in person, rotating between our Milford, MA, and Providence, RI, offices as needed.

Key Responsibilities

• Coordinate daily caregiver schedules to ensure all client shifts are covered.
• Match caregivers with clients based on availability, skills, experience, and client needs.
• Communicate with caregivers regarding schedules, assignments, call-outs, and changes.
• Arrange replacement coverage for last-minute call-outs and emergencies.
• Notify clients and families of caregiver schedule changes when necessary.
• Monitor upcoming schedules and proactively address potential staffing shortages.
• Maintain accurate scheduling records and update scheduling software.
• Communicate closely with the Client Services Manager, recruiters, and office staff.
• Assist with new client starts, caregiver introductions, and schedule adjustments.
• Respond professionally to scheduling concerns and help resolve coverage issues.
• Follow agency policies and procedures regarding client care and caregiver attendance.
• Provide support to both the Massachusetts and Rhode Island offices.

Qualifications

• Previous scheduling, staffing, dispatching, or administrative experience preferred.
• Home care, healthcare, or senior care experience strongly preferred.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and solve problems in a fast-paced environment.
• Comfortable communicating with caregivers, clients, families, and office staff.
• Proficiency with computers, email, and scheduling software.
• Reliable transportation and willingness to travel between Milford, MA, and Providence, RI.
• Ability to work in person Monday through Friday, 9:00 AM5:00 PM.

What We Offer

• Full-time, consistent weekday schedule.
• Opportunity to grow within a supportive home care team.
• A collaborative work environment.
• The opportunity to make a meaningful difference in the lives of seniors and their families.

If you are organized, dependable, and enjoy coordinating schedules while helping others, we would love to hear from you! Apply today to join Senior Helpers and help us provide dependable, compassionate care to our clients throughout Massachusetts and Rhode Island.