Medical Assistant

Medical Assistant Opportunity

El Camino Health Medical Network is currently seeking a talented Medical Assistant to join our growing healthcare team!

Location: San Jose, Mountain View and Cupertino

Schedule: 8:00am-5:00pm or 9:00am-6:00pm; must be willing to work alternating weekends

Pay: $29.00-$31.00/ hour

Job Responsibilities

The Patient Care Representative (PCR) is the primary point of contact for the practice's patients. He/she contributes to the overall patient experience and satisfaction. Responsibilities include:

• Answer telephone calls and relay messages
• Schedule appointments
• Verify patients' demographics and insurance information
• Review patients' medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests

Patient Registration

• Registers patients and updates existing patient accounts in a courteous and professional manner
• Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient's photo ID, insurance card and/or waiver
• Handles any system red flags as they are encountered
• Assist patients with registering for MyCare health record system

Call Management

The following activities are performed when assigned to Call Management:

• Handles incoming calls, makes appointments, sends task to providers and support staff as needed
• Assures all urgent calls are handled in a timely manner

Communication and Front-Office Procedures

The following activities are expected to be performed in a timely, courteous and professional manner in accordance with service level standards:

• Greet patients and others entering the department
• Schedules new or follow-up appointments
• Responds to requests from patients, family members, physicians and staff

Electronic Medical Record (EMR) Documentation

• Manages EMR in-basket(s), work queues and schedule templates as assigned

Cashiering

• Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries

All other duties as assigned including department-specific functions and responsibilities

• Contributes to the overall patient experience and satisfaction
• Participates in performance improvement activities
• Performs other duties as assigned
• Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements

Performs work in accordance with established schedules, policies and procedures

Requirements

• High School Diploma or GED
• Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
• Experience working with an EMR
• Ability to accurately type a minimum of 40 WPM
• Strong verbal and written communications, and active listening skills
• Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
• Excellent interpersonal and telephone communications skills
• Legible handwriting
• Basic math skills necessary to collect payments and balance cash drawer
• Excellent attention to detail
• Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
• Ability to maintain composure during challenging interpersonal interactions
• Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow
• Ability to work effectively as a team member who is flexible, cooperative and willing to assist others
• Associates degree preferred
• EPIC EMR experience preferred
• Bilingual skills preferred