Manager, Key Accounts

Why Choose Scenic? Scenic Group is a leader in luxury small‑ship river and ocean cruising operating internationally renowned brands Scenic Luxury Cruises & Tours, and Emerald Cruises & Tours. For 40 years, the Scenic Group has been delivering outstanding vacation experiences to travelers who expect the best of everything. Our Hollywood-based sales and marketing operations proudly market river and ocean cruises to consumers and travel agents across the United States. Scenic Luxury Cruises & Tours’ ultra‑luxury river cruises span Europe and Southeast Asia, offering truly all‑inclusive, five‑star journeys that elevate the art of travel. On the oceans, Scenic Eclipse, The World’s First Discovery Yachts™, are pioneers in expedition and discovery cruising – blending exploration and indulgence with state‑of‑the‑art yachts that allow guests to explore remote polar regions and remote destinations across all seven continents, all while enjoying world‑class dining, extensive wellness experiences and personalized service. Launching in 2028, Scenic Ikon will join the Discovery Yacht fleet as a next‑generation, ultra‑luxury vessel designed for polar and warm‑water exploration, offering elevated design, immersive experiences, and all‑inclusive indulgence across 21 countries and 110 ports in its inaugural season. The Opportunity Reporting to the Senior Director of Key & National Accounts, the Key Accounts Manager will manage the headquarter relationships, strategy and performance of a defined portfolio of key account agencies and consortia. This position is instrumental in driving top‑line activity and is growth‑focused and aligned with Scenic Group’s market strategy and commercial objectives. This role requires a high level of organization, autonomy and partners closely with Field Sales, Charters, Marketing, and Commercial divisions of Scenic Group. Position Responsibilities Business Development Own and deliver sales performance for assigned key accounts and consortia Develop and execute strategic account plans to deliver passenger and revenue targets Identify opportunities for growth through successful data analysis and thorough understanding of partner business models and capabilities Utilize CRM & data systems (HubSpot & Power BI preferred) to manage affiliated agencies, track opportunities, and support forecasting Account Management Serve as primary relationship owner for assigned accounts, acting as the senior point of contact Conduct regular business reviews, strategy sessions, and performance tracking Act as senior escalation point‑of‑contact for account‑level issues, converting challenges into growth opportunities Participate in agency events including national conferences, top producer events, luxury and river specific events, familiarization sailings and inaugurals, amongst others. Marketing & Commercial Planning Develop and manage co‑op marketing plans collaboratively with key accounts and internal leadership Oversee execution of campaigns, events, and promotions tied to measurable results Participate in trade conferences and industry events, often including evenings and/or weekends and occasional international travel, to support commercial objectives and account growth Communication & Collaboration Partner cross‑functionally to align sales, marketing, and commercial execution Provide consistent feedback and insights to leadership on market conditions and competitive dynamic Budget & Resource Management Work effectively within designated budgets, ensuring alignment to ROI and commercial priorities Education Bachelor's Degree (Business, Marketing or Communications preferred) or any equivalent combination of relevant education and work experience. Experience Minimum of 3+ years of B2B sales experience Experience in headquarter level management & partnership 5+ years of cruise industry sales experience, preferred Knowledge & Skills Strong understanding of the trade sales channels within the hospitality industry Strong organizational skills and ability to manage and prioritize multiple projects based on business‑critical needs. Excellent presentation & persuasion skills (in‑person and virtual) Aptitude for problem‑solving and strong critical thinking skills. Proven success in a fast‑paced environment Successful in meeting deadlines Ability to clearly communicate and present information to stakeholders at all levels of the business, both internally and externally. Expertise in building presentation decks and data visualization tools Comprehensive knowledge of Microsoft Excel, and PowerPoint Exemplary budget management What we offer Generous vacation and paid time off policy Medical/dental/vision insurance 401k (match) Dental insurance Healthcare spending or reimbursement accounts such as HSAs or FSAs Retirement benefits or accounts Commuting/travel assistance Employee discounts Job Type: Full‑time Location: Hollywood, FL (preferred) Travel: Up to 40% Work authorization: United States (Required) #J-18808-Ljbffr