Reseller Success Specialist

Job Description

Job Description

Description

We are seeking a customer-focused, high-energy Reseller Success Specialist (RSS) to lead the onboarding and enablement of new reseller partners. This role is responsible for ensuring partners are successfully onboarded, trained, and activated to drive early success and revenue contribution.
The RSS serves as the primary point of contact during the initial partner journey, delivering a structured onboarding experience and equipping resellers with the tools, knowledge, and confidence to effectively position and sell Brivo solutions.

Onboarding & Activation

• Own the end-to-end onboarding process for new resellers 
• Guide partners through setup, training, and first transactions 
• Track progress against onboarding milestones and drive timely completion 
• Ensure partners reach “ready-to-sell” status quickly 

Training & Enablement

• Deliver Orientation sessions, product training, and tool deep dive (virtual) 
• Educate partners on use cases, positioning, and sales best practices 
• Maintain and improve onboarding materials, playbooks, and training content 

Partner Experience

• Act as the primary point of contact during orientation  
• Coordinate with Sales, Support, and Operations to remove friction 
• Ensure a seamless and positive partner experience 

• 2 + years in customer-facing roles (Customer Success, Enablement, Implementation, or Account Management) 
• Experience in onboarding or training partners, customers, or sales teams 
• Strong presentation, communication, and organizational skills 
• Ability to manage multiple stakeholders in a fast-paced environment 
• Technical aptitude with the ability to learn and articulate new solutions
• Highly organized with strong project management and time management capabilities
• Ability to work cross-functionally and manage multiple stakeholders
• Self-motivated, detail-oriented, and comfortable operating in a fast-paced environment

Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security. 
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.