Stability Services Case Manager

The Case Manager will work with formerly homeless individuals and families placed in

Lighthouse’s permanent supportive housing program to seek and secure longer-term housing

solutions and increase their overall self-sufficiency. This case manager will provide wraparound

supportive services to clients at our Coolidge Place Apartments in Oak Park and connect them

to other community resources. The ideal candidate will be able to work well with a team of case

managers to identify and address client needs related to housing stability. An ideal candidate

will also have great interpersonal skills to foster positive relationships with clients who may

have significant barriers to accessing housing and resources.

Responsibilities & Duties:

● Maintain a caseload of 16 clients

● Assist clients in obtaining personal documents necessary for the housing programs

● Outreach to landlords for mediation, negotiation, and tenant relations

● Link clients to resources for move-in costs, furniture, moving services, etc

● Provide ongoing case management services to clients following the Housing First model

with a strength-based approach by conducting in-home/in-community case

management support at least monthly

● Complete timely program entries, exits, and case notes using the Homelessness

Management Information System (HMIS)

● Track case management activities and client outcomes in HMIS as well as in an internal

tracking-log

● Enter data in real-time when possible, and at least within 48 hours

● Ensure data is entered into HMIS and other applicable systems by the given due date

every month.

● Manage and maintain the MSHDA waitlist and MSHDA portal

● Screen application

● Work closely with the Property Manager

● Conduct general monthly inspections

Other Core Responsibilities:

● Foster and coordinate inter-agency collaborative solutions and referrals to help clients

connect with shelter/housing, meet their goals, and attain long-term stability.

● Ensure the proper maintenance of client-related files and records.

● Continuously improve and consistently implement various case management and data

collection tools.

● Enforce program rules, policies, and procedures and uphold agency values to maintain a

safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.

● Assist with answering phones and crisis calls as needed.

● Participate in internal and external task forces and committees working to assist the

homeless population.

Minimum Qualifications

● Lived or professional experience working with people experiencing homelessness or

extreme levels of poverty in the US.

● Bachelor's degree

● 1-2 years’ experience in a role directly or indirectly related to human/social services

and/or case management

● Reliable transportation to transport clients and maintenance of automobile insurance

● Valid driver’s license, Lighthouse reserves that right to require a driving record check with

respect to any employee where driving is an essential function of the position.

● Knowledgeable in with Microsoft Office Suite and Google Apps,

● Flexibility and the capacity to prioritize tasks in a rapidly changing environment

● Ability to multitask effectively in a fast-paced environment

● Ability to work with a challenging and diverse population

Preferred Qualifications:

● BSW from a 4-year accredited college or university or master’s degree in a related field

● 2+ years’ experience in a role directly or indirectly related to a human/social services

and/or case management

● An understanding of the social constructs impacting those experiencing economic

instability

● Knowledge of the social services landscape in Oakland County and surrounding areas

● HMIS experience

● Ability to self-regulate and work independently while coordinating with other staff

● An appetite for innovation and creative problem-solving

● Harm Reduction, Trauma Informed Care, Housing First, and SPDAT training

● Certified HQS Inspector

● Proven ability to work effectively with racially and ethnically diverse clients and teams

● Experience in managing and leading teams

● Ability to build consensus and resolve conflict; exhibits willingness to have difficult

conversations.

● Exceptional communication ability, both written and oral.

● Ability to listen and accept feedback constructively.

● Possess high emotional intelligence skills.

● Unwavering personal integrity.

● Ability to lead in a fast-paced, demanding, constantly changing environment

Disclaimer:

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this classification. They are not to be construed as an

exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All

personnel may be required to perform duties outside of their normal responsibilities from time

to time, as needed.

Physical Demands:

The incumbent typically works in an office environment and uses a computer, telephone and

other office equipment as needed to perform duties. The noise level in the work environment is

typical of that of an office. Incumbent may encounter frequent interruptions throughout the

workday. The employee is regularly required to sit, talk, or hear; frequently required to use

repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Contact with the public in office environments may risk exposure to irrational/hostile behavior,

contagious diseases, or contact with domestic animals. The physical demands are

representative of those that must be met by an employee to successfully perform the essential.