Administrative Officer

Summary

The Business Manager is administratively responsible to the Associate Chief of Staff for Ambulatory and Emergency Care Clinical Center (AECCC). The AECCC for the VA Maryland Health Care System (VAMHCS) is responsible for providing care to veterans at the three hospital-based programs and the community-based outpatient clinics. AECCC programs include Primary Care, Women's Health, Emergency Department, Environmental Medicine, Dermatology, Employee Health, and Compensation and Pension.

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Duties

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DUTIES:

The Business Manager is administratively responsible to the Associate Chief of Staff (ACOS) for Ambulatory and Emergency Care Clinical Center (AECCC. The Ambulatory and Emergency Care Clinical Center for the VA Maryland Health Care System (VAMHC) is responsible for providing care to veterans at the three hospital-based programs and the community-based outpatient clinics.

- The incumbent functions as the primary liaison to multiple staff offices under the Associate Chief of Staff for Ambulatory and Emergency Care Clinical Center, VA Maryland Health Care System (VAMHCS) and serve as the conduit for information flow and management of assignments between such offices and other members of the executive leadership team.

- Monitors and manages incoming actions and requests from initial receipt to completion and closeout. - Conduct analytical studies on particular operational processes, issue topics, or related special projects. Studies and projects addressed are commonly so diverse and intense that they often require input and assistance from departmental or program offices.

- Work in coordination with other internal reviewing services regarding complex audits and internal/external reviews of a national concern, i.e., access, fiscal efficiencies and organizational structure that are reviewed by prominent parties such as the Office of the Inspector General (OIG) or the Government Accountability Office (GAO).

- Work closely with senior management and others in implementing and evaluating policies, plans, and internal operational systems such as correspondence management, information tracking among pertinent offices and stakeholders, and internal/external communication flows.

- Functions in myriad roles by contacting and engaging with various administrative program officials within the VISN, Headquarters and in the field to manage, coordinate, and complete various assignments or projects that involve or are initiated by these officials.

- Coordinates events hosted by officials, including town hall meetings with internal staff, with assistance from continuing educational staff and initiatives when warranted.

- Coordinate with the appropriate individuals or offices to develop proposals and supporting materials for presentations at conferences, meetings, hearings and other external activities and meetings.

- Direct the financial and business operations for a complex and diversified Ambulatory and Emergency Care Clinical Center with operations at Baltimore Medical Center, Perry Point Medical Center, Loch Raven Medical Center and all of the VAMHCS Community Based Outpatient Clinics.

- Coordinate with various disciplines, program chiefs within the Ambulatory and Emergency Care Clinical Center to assess operational issues that impact on workload productivity, personnel and budget management, process improvement, space and equipment utilization, and other resource and operational concerns.

- Develop and implement productivity standards which will enhance the delivery of cost effective and efficient care while meeting quality and customer satisfaction standards.

- Monitor the Clinical Center's utilization of resources. Recommends strategies to maximize operational and organizational efficiency and improve the financial position of the Clinical Center.

- Monitor various reports that reflect the current and comparative status of workload, clinic cancellations, no-shows, and other workload variables.

- Incumbent serves as AECCC's Contracting Officer Representative (COR). Oversees all Contracts assigned to AECCC as Contracting Officer Representative (COR).

SUPERVISORY DUTIES:

- Provide supervision for administrative and Business Office staff. The incumbent assigns work to subordinates based and priorities of AECCC and based on capabilities of employees.

- Develops performance standards, evaluates work performance of subordinates, and provides advice, council and instructions to employees on both work and administrative matters. - Interviews and select candidates for positions within the Business Office.

- incumbent resolves complaints from employees, referring group grievances and more serious unresolved complaints to the ACOS for AECCC.

- Identifies developmental and training needs of employees and provides or arranges for necessary training.

Promotion Potential : The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday 7:30am - 4:00pm

Virtual: This is not a virtual position.

Position Description/PD#: Administrative Officer/PD2601020 and PD2601100

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience:

Administrative Officer - GS-12

You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Specialized experience is defined as progressively responsible experience providing staff assistance on administrative matters affecting patient care, education, and organizational policy that are technical, complex clerical, or comparable in nature. Serve as primary liaison to multiple staff offices, managing information flow between offices and executive leadership, Direct the day-to-day administrative and business operations of the Clinical Center across multiple sites, Analyze and validate workload data (cancellations, no-shows, utilization) to assess operational efficiency, Prepare monthly, quarterly, and annual financial reports comparing budgeted to actual expenditures/revenue, Assign work to subordinates, set priorities and schedules, and evaluate subordinate performance, Recognize and reward performance; take corrective/disciplinary action to address performance problems.

Administrative Officer - GS-13

You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization . Examples of specialized experience would typically include, but are not limited to: one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Serve as primary liaison to multiple staff offices, managing information flow between offices and executive leadership, Direct the day-to-day administrative and business operations of the Clinical Center across multiple sites. Coordinate with various disciplines, program chiefs within the Ambulatory and Emergency Care Clinical Center to assess operational issues that impact on workload productivity, personnel and budget management, process improvement, space and equipment utilization, and other resource and operational concerns. Analyze and validate workload data (cancellations, no-shows, utilization) to assess operational efficiency, Formulate and administer the Clinical Center's multi-million dollar annual budget, Serve as Contracting Officer's Representative (COR), performing acquisition planning and contract administration. Provide supervision for administrative and Business Office staff. The incumbent assigns work to subordinates based and priorities of AECCC and based on capabilities of employees. Develops performance standards, evaluates work performance of subordinates, and provides advice, council and instruction to employees on both work and administrative matters. Interviews and selects candidates for positions within the Business Office. Incumbent resolves complaints from employees, referring group grievances and more serious unresolved complaints to the ACOS for AECCC. Identifies developmental and training needs of employees and provides or arranges for necessary training.

Physical Requirements.

The work is primarily sedentary. Walking and travel between sites will be required. Some standing, bending, and carrying of light items such as books, medical records, and paper may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

RESUME REMINDER : Resume m ust I nclude the following information:

Job Title and Employer (for each position)

Description of duties (be as detailed as possible)

Month and year start/end dates (e.g. June 2018 to April 2020) of employment

Full-time or part-time status (include average hours worked per week)

Additional information

"Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest. The VA is committed to Whole Health and values Veteran and Employee health and wellbeing. As a VA employee, you will practice Whole Health in an environment that supports personalized and proactive care."

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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