Food Server - Casual Dining

Job Description

The Casual Dining Food Server is responsible for delivering friendly, efficient, and engaging service to guests within Wynn Las Vegas. This role ensures guests enjoy a welcoming and memorable dining experience through knowledgeable menu recommendations, attentive service, and a commitment to operational excellence.

The Food Server serves as the primary point of contact for guests throughout their dining experience, balancing exceptional hospitality with the pace and energy of a high-volume casual dining environment while upholding Wynn’s service standards and commitment to guest satisfaction.

Key Responsibilities

Guest Experience & Service Delivery

• Provide prompt, courteous, and attentive service to guests throughout the dining experience.
• Create a welcoming atmosphere that encourages guest satisfaction and repeat visits.
• Anticipate guest needs and respond efficiently to requests.
• Maintain a professional and approachable demeanor while delivering exceptional hospitality.

Order Taking & Menu Knowledge

• Demonstrate thorough knowledge of menu offerings, ingredients, daily specials, and beverage selections.
• Accurately take and enter food and beverage orders, including modifications and dietary restrictions.
• Make recommendations based on guest preferences and menu familiarity.
• Communicate menu items clearly and answer guest questions with confidence.

Food & Beverage Service

• Serve food and beverages accurately and in a timely manner.
• Monitor table progress and coordinate service flow to ensure an enjoyable dining experience.
• Verify order accuracy before delivering items to guests.
• Follow established service standards for food presentation and guest interaction.

Table Maintenance & Dining Room Support

• Maintain clean, organized, and guest-ready tables throughout service.
• Perform pre-bussing and table clearing to enhance guest comfort and support efficient operations.
• Coordinate with bussers, food runners, and kitchen staff to ensure smooth service execution.
• Reset tables promptly according to department standards.

Guest Relations & Service Recovery

• Address guest concerns professionally and promptly.
• Partner with management to resolve service issues and recover guest satisfaction when necessary.
• Maintain a positive attitude while handling guest feedback and special requests.
• Ensure every guest interaction reflects Wynn’s commitment to excellence.

Coordination & Team Collaboration

• Work collaboratively with hosts, food runners, bussers, bartenders, and culinary teams.
• Communicate guest preferences, allergies, and special requests effectively.
• Participate in pre-shift meetings and departmental briefings.
• Support team members during peak service periods to ensure operational success.

Financial & Operational Responsibilities

• Accurately process guest checks and complete all financial transactions.
• Promote menu items, specialty offerings, and beverages to enhance the guest experience and drive revenue.
• Maintain awareness of departmental goals and contribute to overall team performance.
• Follow all cash-handling and point-of-sale procedures.

Compliance & Brand Standards

• Adhere to Wynn grooming, uniform, and appearance standards at all times.
• Follow all health, safety, sanitation, and responsible alcohol service regulations.
• Uphold Wynn’s core values and service standards in every guest interaction.
• Execute all duties in accordance with company policies and procedures.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• 1-2+ years of experience as a food server in a restaurant, hospitality, or guest service environment preferred.
• Experience in a high-volume casual dining environment preferred.
• Candidates must be at least 21 years of age.

Knowledge & Skills

• Strong guest service and communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic knowledge of food and beverage service standards.
• Strong interpersonal skills and a positive, team-oriented attitude.
• Ability to remain composed and professional during busy service periods.
• Strong attention to detail and commitment to accuracy.

Licenses & Certifications

• Must be able to obtain and maintain all required work cards and licenses.

Work Environment

• Casual dining restaurant within a luxury resort setting.
• Fast-paced, guest-facing environment requiring frequent interaction with guests and team members.
• Requires the ability to stand, walk, lift, and carry items for extended periods.
• Flexible schedule required, including evenings, weekends, and holidays.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

FLSA Status: Non-ExemptDivision: 22700 - F&BCareer Areas: Food & BeverageStatus: Steady Extra