Premium Clubs Manager | Full-Time | Moody Center

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Premium Clubs Manager is responsible for the overall management of all clubs and catering activity in assigned areas and will provide management assistance to the suite manager and concession managers in the profitable management of concession operations, as needed. The Premium Clubs Manager will actively supervise, coach, counsel, direct, train, and mentor employees in meeting company quality standards and will promote a positive, enthusiastic, and cooperative work environment. The Premium Clubs Manager coordinates activities at the venue into a team effort that contributes to the successful execution of all events. The Premium Clubs Manager enforces all OVG personnel and operating policies and procedures. The Premium Clubs Manager plans, organizes, and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines. This role pays an annual salary of $70,000-$85,000 Benefits for Full-Time roles Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until October 30, 2026. About The Venue At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music. Responsibilities Manage club-level services to ensure a high level of guest service satisfaction in all pertinent areas Ensure total compliance with all alcohol service policies. Monitors alcohol service throughout the event to ensure 100% compliance with alcohol service policies. Reports any alcohol service or compliance issues to OVG management immediately. Monitor and manage inventory levels, ensuring proper stock rotation and minimizing waste. Conduct regular inventory audits and reconcile discrepancies. Maintain a clean, organized, and safe working environment in assigned areas. Ensure compliance with all applicable health, safety, and liquor control regulations. Provides ongoing training, development, mentoring, and supervision of hourly employees. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice. Assists in troubleshooting technical problems with Point of Sale systems, from both a hardware and software perspective. Generates event employee schedules and verifies employee timekeeping, tips, and payroll. Assist in the management of catered events from set-up to tear-down, including handling all communication with hourly staff, culinary staff, and guests. Ensures staff is briefed on event requirements and assigned to a specific area prior to events. Enforces all OVG and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation. Ensures all policies and procedures regarding accounting and cash handling practices are followed. Conducts a walk-through of clubs and pantry areas after completion of the event to ensure all areas are clean. Assists in the development of other business activities, community participation in appropriate groups, and all other assignments as directed by the Director of Premium, General Manager, or Assistant General Manager. Other duties as assigned. Qualifications Bachelor's Degree or Associate's Degree (A.A.) or equivalent from two-year College or technical school preferred 3-5 years experience working in a supervisory capacity in a high-volume food & beverage environment. Valid food handler's certificate if required by the state and/or county of the venue. Valid alcohol service permit if required by the state and/or county of the venue. Familiar with inventory cost control and menu planning. Basic computer proficiency: E-mail, Excel, Word, Outlook, etc. Working knowledge of point-of-sale and timekeeping systems Ability to accurately handle register and revenue collections through a POS system is required. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory. Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements. Excellent interpersonal and communication skills. Ability to pay close attention to detail and coordinate various activities simultaneously. Ability to communicate with employees, co-workers, management staff, vendors, and guests in a clear, professional, and respectful manner. Able to be self-directed in a team-oriented environment. Ability to maintain confidentiality. Working knowledge of employee scheduling in a hospitality environment. Nationally recognized, advanced food service sanitation training course certification. Must possess or be willing to obtain a valid food handling certificate and TABC certificate. Must be able to stand and walk for extended periods. Must be able to reach with hands and arms, sit, walk, stoop, kneel, crouch, and crawl. Ability to lift heavy objects as needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. #J-18808-Ljbffr Oak View Group