System Administrator - Linux / Onsite Customer Support

Job Description We are looking for a motivated System Administrator with strong Linux experience to provide direct, onsite support. This role is ideal for an early‑career systems professional who enjoys being hands‑on, solving technical issues directly with users, and supporting mission‑critical systems in a customer‑facing environment. You will serve as a key onsite technical resource supporting customer workstations, system administration activities, troubleshooting, and day‑to‑day operational needs. While the environment includes both Linux and Windows systems, we are looking for someone who is Linux‑heavy and comfortable supporting a mixed technical environment. This is a high‑visibility role where you will work directly with customer users, internal technical teams, the Network Operations Center, and engineering resources to keep systems running smoothly. What You’ll Do In this role, you will provide onsite system administration and technical support across a range of customer technologies, including physical and virtual workstations, Linux and Windows systems, printers, VoIP phones, and internal platforms. Your responsibilities will include: Provide daily onsite support for customer users, systems, and technical infrastructure. Perform system administration tasks in a Linux‑forward environment. Support Windows desktops and workstations as needed. Troubleshoot issues across physical workstations, virtual workstations, printers, VoIP phones, and related customer technology. Support and administer our multi‑mission platform, including troubleshooting problems as they arise. Act as an onsite liaison between the customer, internal Network Operations Center, and engineering teams. Escalate complex technical issues to the appropriate internal teams while maintaining customer communication. Help ensure customer systems remain operational, responsive, and properly supported during business hours. Work closely with existing onsite personnel during onboarding and transition periods. What Success Looks Like in the First 6 Months By the end of your first six months, you will have become a trusted onsite technical resource for the customer. You will understand the customer’s environment, common support needs, escalation paths, and daily operational expectations. Success in this role means you are able to: Independently troubleshoot and resolve common Linux, Windows, workstation, printer, VoIP, and platform‑related issues. Support our multi‑mission platform with confidence, including routine administrative tasks and issue resolution. Build strong working relationships with customer users and internal technical teams. Know when to resolve issues directly and when to escal… Who Will Thrive in This Role This role is a great fit for someone who likes being close to the customer and close to the technology. You do not need to be a senior engineer, but you should be dependable, technically curious, and comfortable taking ownership of problems from first report through resolution or escalation. The ideal candidate is someone who: Has a few solid years of system administration experience. Technically curious, have a home lab? Let’s talk about it! Is strongest in Linux but flexible enough to support Windows when needed. Enjoys hands‑on troubleshooting. Communicates well with both technical and non‑technical users. Wants to grow in a cleared technical environment. Takes pride in being the person customers can rely on onsite. Qualifications Must haves: Active security clearance with polygraph. 2–5 years of professional system administration or technical support experience. Experience supporting Windows desktops or workstations. Ability to troubleshoot technical issues across user workstations, virtual environments, peripherals, and customer‑facing systems. Comfortable working onsite at a customer facility five days per week. Strong communication skills and the ability to interact professionally with customer users. Ability to escal… Nice to haves: Experience supporting mission, government, defense, or cleared customer environments. Familiarity with virtual workstation environments. Experience working with a Network Operations Center or engineering escalation team. Basic networking knowledge. Experience supporting customer‑facing platforms or internal enterprise systems. Strong troubleshooting mindset and willingness to learn proprietary systems. Additional Information Why You’ll Love Working Here: Innovative Environment: Work in a setting where your ideas and expertise are valued. Collaborative Culture: Be part of a team that supports each other and works toward shared goals. Career Growth: Opportunities for professional development and career advancement. Here are some Perks! Flexible PTO + holidays Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions. Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance Employer Contribution to Health Savings Account (HSA) Professional coaching services Get the technology you want to do your job We have free daily snacks & drinks Physical Requirements: Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office Constantly work with computers and other information technology equipment The ability to communicate information and ideas in a classroom style format, may stand at a podium for long periods of time We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status or any other characteristic protected by law. We are proud to be an equal opportunity workplace. #J-18808-Ljbffr