Customer Service Representative

Customer Service RepresentativeBerkley One is seeking a highly motivated and service-oriented Customer Service Representative to join our Contact Center team. This role is responsible for delivering a best-in-class service experience to both our high-net-worth customers and broker partners, while supporting business growth and operational excellence. The ideal candidate will bring a strong background in multi-channel customer service and a demonstrated ability to manage complex inquiries with professionalism, accuracy, and efficiency. We'll trust you to serve as a primary point of contact for customers and agents, handling a variety of policy servicing and support activities. You'll play a critical role in ensuring seamless interactions across phone, chat, and email channels, while maintaining the highest standards of service delivery. This role offers an excellent entry point into the insurance industry, with significant opportunities for career growth and advancement within Berkley One.This role will be based in our Phoenix, AZ office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. The hours of operation are 8:00 AM – 8:00 PM Eastern from Monday – Friday. Shifts vary based on customer needs and will fall within the hours outlined above.What you can expect:Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talentInternal mobility opportunitiesVisibility to senior leaders and partnership with cross functional teamsOpportunity to impact changeBenefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing educationWe'll count on you to:Deliver timely, accurate, and high-quality service to customers and broker partners across multiple communication channelsManage inbound inquiries and service requests with a focus on professionalism, responsiveness, and resolutionProcess policy transactions including quotes, endorsements, cancellations, and payment activities with a high degree of accuracyMaintain detailed and compliant documentation of all customer and agent interactionsVerify identities in accordance with regulatory and security protocolsServe as a key resource for agents, providing guidance on policy inquiries and supporting quote-to-bind activitiesProvide technical assistance and training related to internal systems, including policy administration, billing, and claims platformsDemonstrate empathy and professionalism when supporting customers through sensitive situations, including first notice of lossProactively manage follow-ups and ensure timely completion of open service itemsCollaborate with internal stakeholders to resolve complex issues and escalate as appropriateConsistently achieve performance metrics related to productivity, quality, and service standardsContribute to continuous improvement efforts, including process optimization initiatives and innovation programsSupport a culture of service excellence aligned with Berkley One's brand and valuesQualificationsWhat you need to have:High school education or equivalent required2+ years experience delivering high-quality customer service in a fast-paced call center environmentExcellent written and verbal communication skills across multiple channels (phone, chat, email)Strong problem-solving, and interpersonal skillsDemonstrated ability to manage competing priorities and meet deadlines in a fast-paced environmentProficiency with technology and ability to quickly learn new systems and platformsCommitment to teamwork, continuous improvement, and operational excellenceProficiency with technology and Microsoft Office requiredAdditional Company DetailsWe do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include: Base Salary Range: $48,000 - $52,000. Eligible to participate in annual discretionary bonus. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship DetailsSponsorship not Offered for this Role