Quality Manager

Quality System Improvement Improve the company's quality performance by facilitating a transition from a reactive quality system relying on inspection to a proactive integrated system that eliminates quality issues at the source. This will include: Reviewing the entire quality system and processes and making changes as necessary. Establishing and managing process improvement metrics to reduce customer escapes to near zero. Using root‑cause analysis and corrective action to eliminate quality issues. Working closely with engineering and operations to build a quality focus into their processes. Reviewing all program plans before production for quality compliance. Conducting and coordinating required product inspections to ensure customer quality standards are met. Reducing customer escapes, including cutting specific incidents and reducing the number of defective products per total products shipped. Assuring completion of root‑cause and corrective action analysis when escapes occur, and ensuring the process is effective and efficient. Overseeing quality processes during production. Quality Metrics Review the entire quality process and identify key metrics to improve overall quality (e.g., scrap, rework, first‑pass yield, cost of quality, cost of poor quality, escapes). Integrate the metrics into the company’s new ERP system so it provides the information needed to measure quality performance. Implement the metrics throughout the organization and gain buy‑in from managers, leading training as necessary to ensure everyone understands measurement. Use the metrics to identify improvement areas and make necessary changes. Organizational Development Manage and motivate the quality team, assessing performance, creating individual plans, and implementing strategic replacements as needed. Ensure a high‑quality team with greater capacity and increased initiative. Supervise personnel and operations with operating principles that follow company policies and procedures. Provide necessary training for team members needing further development. Maintenance of Certification Maintain NADCAP and all other relevant certifications with a high level of system compliance. Sustain outside audits and recertification audits as required. Customer Interface Develop strong working relationships with counterpart quality leaders at customer companies. Resolve customer issues in a timely manner and improve communication. Maintain a cost‑effective quality system that meets customer requirements and product approvals. Provide quality support for customer quality audits, source audits, failure analyses, design reviews, and sales visits. Act as a liaison with external parties on matters related to the quality system and product quality. Company Benefits Medical Dental Vision Long‑term Disability Employee Assistance Program 401(k) - 3% Match Holiday Pay Compensation Range $90,000 - $110,000 #J-18808-Ljbffr Valence Surface Technologies