Manager, External Communications

About Carrier Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About The Role The External Communications Manager leads strategic communications for key external audiences, including media, investors, customers, elected officials, influencers, and other stakeholders. This role is responsible for shaping and protecting the organization’s external reputation through proactive storytelling, media relations, executive messaging, and issues communications. It also ensures the business has a clear, consistent and credible voice in the market across both planned communications and real‑time response needs. This position follows a hybrid schedule, with 3 days onsite and 2 days remote per week. Key Responsibilities Develop and execute external communications strategies aligned to business priorities and brand reputation goals. Write and manage a range of external communications materials, including press releases, key messages, media statements, case studies/testimonials, executive talking points and other stakeholder‑facing content. Lead proactive media outreach across trade, local and business media to elevate brand visibility and secure positive coverage. Support media campaigns that strengthen awareness, credibility and market positioning. Prepare leaders and designated spokespeople for media interviews, including briefing materials, message development and interview preparation. Serve as a key partner in issues management by developing holding statements and supporting rapid, coordinated external responses when needed. Monitor media coverage, industry news and emerging issues to identify risks, opportunities and timely communications needs. Help translate business wins, customer success stories and strategic milestones into compelling external narratives. Build and maintain strong relationships with journalists, communications partners and key external stakeholders. Growth in positive earned media coverage across target trade, local and business outlets Quality, reach and relevance of media placements Increased share of voice and visibility for key business priorities and brand stories Timeliness and effectiveness of media response and issues communications Readiness and effectiveness of spokesperson preparation and media engagement Consistency and quality of external messaging across stakeholder audiences Volume and impact of proactive story placements tied to strategic business wins, customer testimonials and priority initiatives Effectiveness of media monitoring and issue identification, including speed of escalation and response Stakeholder confidence in communications support, counsel and execution Required Qualifications Bachelor’s degree 7+ years of experience in external communications, public relations and/or corporate communications Preferred Qualifications Bachelor’s degree in Communications, Public Relations, Marketing, Journalism or related field Experience in HVAC, building systems or industrial/B2B industries Familiarity with media monitoring and analytics tools (e.g., Meltwater, Cision, Sprout) Experience developing communications for investors, government stakeholders or industry influencers Experience supporting large‑scale announcements (product launches, acquisitions, major initiatives) Strong presentation and advisory skills, with ability to influence senior leaders Proven experience developing and executing external communications strategies, including media relations and storytelling Strong writing and editing skills, with demonstrated ability to create executive‑level messaging, press releases and media materials Proven experience developing customer stories, testimonials and case studies that translate business outcomes into compelling external narratives Experience managing media outreach, press engagement and journalist relationships Experience preparing leaders and spokespersons for media interviews, including messaging development and briefing materials Demonstrated experience supporting issues management or crisis communications Ability to monitor media, identify risks/opportunities and respond with timely communications Strong cross‑functional collaboration skills, partnering with Marketing, Legal and business leadership Ability to translate complex business topics into clear, compelling external narratives Pay Range The annual salary for this position is between $96,000.00 and $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience and other unique qualifications of the successful candidate. Other Compensation This position is entitled to short‑term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days (up to 15 day), paid sick days (up to 5 day), paid personal leave (up to 5 day), paid holidays (up to 13 day), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation Disability: Short‑term and long‑term disability Life Insurance and Accidental Death and Dismemberment Tax‑Advantaged Accounts: Health Savings Account, Health Care Spending Account, Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3 days from JobPosting Date: 10 July 2026. Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology‑enabled tools may support parts of the recruitment process, with oversight by people. #J-18808-Ljbffr