Loyalty Program Intern

Loyalty Program Intern - $16.37 per hour

Position Summary: The Loyalty Program Intern assists with the development and day-to-day execution of Customer Sales and Service activities and events; including tasks associated with the Wild Rewards program, providing support with game day needs, administrative projects, the development of relationships with Season Ticket Members and support of other related initiatives.

Responsibilities/Essential Functions:

• Support the 4Ever Wild Rewards program and enhance member engagement across platforms.
  • Maintain inventory and organization of items in relation to 4Ever Wild Rewards program.
  • Facilitate 4Ever Wild Rewards membership maintenance and other projects as assigned.
  • Contribute item and content creation to 4Ever Wild Rewards website.
  • Maintain and update the 4Ever Wild Rewards platform and monitor different programs during home and away games.
  • Monitor the 4Ever Wild Rewards inbox and respond to Season Ticket Members' issues and requests.
• Assist with event coordination, customer service, and administrative responsibilities.
  • Assist in the coordination of game day responsibilities, events and activities.
  • Staff customer sales and service booth(s) during events and provide event support.
  • Assist in the coordination and execution of Season Ticket Member events and initiatives including pre-game, promotional, and fan events.
  • Assist with order fulfillment and shipping.
  • Manage miscellaneous administrative assignments.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree in Sports Management, Retail Management, Sales, Marketing, Communications and/or Business Management or equivalent experience.

Knowledge & Experience :

• Customer service or sports industry experience preferred.
• Proficient computer skills with ability to use Microsoft Word, Excel, Access and PowerPoint.
• Experience with photoshop preferred.

Personal Attributes :

• Attention to detail with excellent written and verbal communication skills.
• Creatively minded individual looking to continually improve processes and overall customer experiences.
• Diligent work ethic with desire to contribute time to multiple department projects.
• Coachable, open to learning and accepting feedback.
• Demonstrates a positive attitude.
• Able to work independently as well as on a team.

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events.

• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.

• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.