Estate Hospitality Manager

Lewis Cellars is a luxury Napa Valley winery known for bold red wines and expressive Chardonnays. With more than 30 years of excellence, Lewis Cellars has earned recognition from wine enthusiasts and collectors, including Wine Spectator’s Wine of the Year in 2016 for its Cabernet Sauvignon. As part of Wonderful Wines, the premium wine division of The Wonderful Company, Lewis Cellars joins Justin Vineyards & Winery and Landmark Vineyards under one visionary umbrella. Our mission is to craft extraordinary wines and unforgettable guest experiences through innovation, entrepreneurial drive, and a relentless pursuit of excellence. We are seeking an Estate Hospitality Manager to lead and inspire the Lewis Cellars tasting room team, drive operational excellence, and deliver world‑class hospitality experiences that create lasting connections with our guests. Reporting to the Senior Estate Manager, this role oversees daily tasting room operations and supports the continued growth of a luxury Napa Valley guest experience. This position is based on‑site at the Lewis Cellars Estate, 6320 Silverado Trail, Napa, CA 94558. The schedule is Thursday through Monday. This full‑time role requires flexibility, including weekends, holidays, and evening shifts as needed. Key Responsibilities Lead, train, coach, and inspire a team of wine educators and hospitality professionals to deliver exceptional luxury service. Maintain a strong hands‑on floor presence and uphold tasting room service standards, company policies, SOPs, and performance expectations. Support team development, retention, recruiting, onboarding, and performance management. Partner with Marketing, Wine Club, Events, and Merchandise teams to execute private tastings, curated events, release experiences, and sales initiatives. Deliver personalized, world‑class guest experiences that reflect the craftsmanship, sophistication, and artistry of the Lewis Cellars brand. Maintain impeccable tasting room presentation standards and ensure the environment aligns with the elegance of the estate. Oversee daily operations, including inventory control, reservations, quality assurance, guest satisfaction, and operational execution. Build strong relationships with high‑value guests, members, collectors, and brand advocates. Share daily and weekly performance updates with the Senior Estate Manager, including wine and merchandise sales, membership growth, and staff training. Use guest insights and data capture to help drive sales performance, club conversion, retention, and profitability. Represent the estate at select industry and trade events as a brand ambassador. Qualifications 3–5 years of hospitality operations management experience with a proven track record of leading a sales‑driven team. Wine industry experience is required. MICHELIN and Forbes experience is a plus. Strong leadership, coaching, team development, recruiting, and hiring skills. Proven ability to mentor teams and drive club conversion through storytelling, coaching, and guest engagement. Strong sales background with the ability to promote and sell luxury products. Passion for wine, hospitality, and delivering elevated guest experiences. Excellent communication skills with the ability to engage guests and team members at all levels. Proficiency in Microsoft Office, especially Excel and PowerPoint. Ability to manage budgets, track performance metrics, and drive business results. Bachelor’s degree in hospitality management or a related field. Strategic thinking, problem‑solving skills, and a focus on operational excellence. Valid Alcohol and Food Handlers cards, such as ServSafe or TIPS, or ability to obtain upon employment. Introductory wine certification, such as WSET or CMS, is a plus. Availability to work weekends, evenings, and holidays as needed. Pay Range $90,000–$95,000 base salary and may include a discretionary bonus. Final compensation will depend on skills and experience. Benefits Benefits include medical, dental, and vision coverage; 401(k) with match eligibility; virtual health and mental health resources; life coaching; employee community groups; wellness rewards; fitness reimbursements; career advancement opportunities; leadership development; mentorship programs; and opportunities to give back through Wonderful Giving and Wonderful Neighbor. The Wonderful Company is an Equal Opportunity Employer. We are committed to creating a diverse workforce that reflects a culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to protected status. #J-18808-Ljbffr Tasting Room Expo