Branch Call Support Consultant

Branch Call Support Consultant

Honolulu, HI (On-site) | Contract-to-Hire

Ready to be the Calm in the Chaos?

If you’re the person everyone turns to when things get complicated, this role is for you. TEKsystems is partnering with a top financial institution to bring on a Branch Call Support Consultant who can think fast, stay sharp, and deliver great service—especially when it matters most.

You’ll be the go-to problem solver supporting branch teams and customers, taking on everything from everyday questions to tricky escalations.

What Your Day Might Look Like

• Jumping into high-volume calls and helping customers find quick, clear solutions
• Stepping in when situations escalate and turning them around
• Partnering with branch staff and internal teams to solve problems
• Navigating multiple systems while keeping everything organized
• Closing the loop on issues so nothing falls through the cracks

You’ll Do Well Here If You Are…

• Calm under pressure and confident handling tough conversations
• Naturally helpful, patient, and solution-focused
• Comfortable juggling multiple tasks at once
• Detail-oriented but able to see the bigger picture
• Someone who takes ownership and follows through

What You Bring

• 3+ years of call center or banking/branch experience
• Strong communication skills and customer-first mindset
• Experience handling escalations or high-priority issues
• Familiarity with systems and technology tools
• Flexibility to work varied schedules, including weekends or holidays

Job Type & Location

This is a Contract to Hire position based out of Honolulu, HI.

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Honolulu,HI.

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.