Client Service Manager

Overview The Client Service Manager is a professional position that requires the ability to work both independently and as part of a team. This role is responsible for maintaining and enhancing relationships with new and existing Defined Benefits (DB) clients, ensuring client satisfaction through periodic meetings and discussions. The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales final presentations as needed. This job is an exempt level position. What You’ll Do Client Relationship Management Maintain and enhance relationships with new and existing Defined Benefits (DB) clients Ensure client satisfaction through periodic meetings and discussions Collaborate closely with sales, record-keeping, and operations associates Participate in sales final presentations as needed Demonstrate proven excellent customer service skills and progressive probing skills Project Management & Delivery Participate in business-wide projects to drive successful outcomes Implement and maintain robust project management practices, including: Timely status updates and progress reporting Documented communications with all stakeholders Clear milestone tracking and deliverable management Drive accountability through regular review sessions Proactively manage risks and maintain comprehensive project documentation Ensure seamless team collaboration and knowledge transfer through consistent documentation and communication standards You Have B.A. or B.S. degree required, or equivalent retirement industry work experience Minimum of three years of relationship management or plan administration experience Defined Benefit (DB) experience Project Management experience Knowledge and understanding of Pension Industry and competitive environment What You Bring Communication: Strong verbal and written communication skills Leadership: Strong leadership skills, ability to work independently and as a team player Organization: Proven prioritization and organizational skills Quality Focus: Strong commitment to timing and quality standards Problem-Solving: Ability to identify and facilitate issue resolution Initiative: Proven ability to take initiative and handle multiple tasks simultaneously Adaptability: Ability to react to change in a positive and productive manner Flexibility: Ability to handle other essential tasks as assigned Nice to Have Professional designations: advanced degrees or retirement designations are a plus Advanced leadership training: formal leadership development or management certification programs Industry network: established relationships within the US benefits and HR community Understanding of compliance requirements in benefits administration Salary & Benefits Salary Range: $71,600 - $80,000.00 USD Annual Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched 401K Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more… Equal Opportunity Employer Statement TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr TELUS Health