SAH Food Service Associate

Patient Meal Service Representative

Provides Patient Meal Service and cleans all area supporting Meal Service Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES:

• Accurately Assemble, Distribute and Collect Patient Trays
• Collects patient trays at the appropriate time and in an efficient manner
• Cleans all wares used for this purpose
• Cleans all equipment used for this purpose
• Cleans dish machine, dish room and equipment appropriately
• Responds to Patient request in a timely manner
• Passes patient trays in a correct and courteous manner
• Handles food in a safe manner (i.e. maintains temps, uses barriers, observes HACCP plan)
• Strips trays per procedure and in a timely manner
• All other tasks as assigned

Management of Time and Resources:

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance.
• Is reliable in respect to punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

• Is part of a team effort to insure quality services?
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

MINIMUM QUALIFICATIONS:

• Able to understand and follow instructions
• Read English
• Work on feet for long periods of time
• Able to be courteous with all customer groups
• Previous food service experience
• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately?
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction.
• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.

Pay Range: $19.30-$28.15

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type: Variable

Work Shift: Variable

Driving Required: No

Union: 1199 Seiu United Healthcare Workers East