Customer Service Representative

Job Title

Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care

Resolve customer concerns efficiently while maintaining a high standard of service quality

Accurately document all interactions, updates, and resolutions in the system in real time

Coordinate with internal operations teams to ensure seamless case handling and follow-through

Identify recurring issues and escalate patterns to supervisors proactively

Meet and consistently maintain daily and weekly performance targets

Support the operations team during high-volume periods with flexibility and a solutions-first mindset

Uphold company policies, compliance standards, and quality guidelines in every interaction

3+ years of experience in a customer service or call center environment (Required)

Operations-oriented — you understand that consistency, accuracy, and process matter

A clear, professional communicator — written and verbal, every single time

Detail-driven and thorough when documenting cases and following through on commitments

Calm under pressure and able to manage high call volumes without compromising quality

A reliable, accountable teammate who shows up consistently and takes ownership of their work

Tech-savvy and comfortable navigating multiple systems and tools simultaneously

Flexible with shifting schedules and fully dependable in a remote work setup

Full-time remote work with a complete WFH support program

Maxicare HMO + PhilHealth coverage

SIL, PTO, and a special birthday leave

Paid vacation leave

Zero-interest employee loan program

Performance bonuses and merit-based recognition

Monthly Gen Pow-Wows and team engagement events with prizes

Arvios Leadership Development Academy and workshop programs

Monthly 1-on-1 touchbase calls with your HR partner

Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.

For Windows users: Windows 11 OS is required

Noise-Cancelling Headset

Dual Monitor is mandatory

Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup