AI / ML Engineer
Datum Technologies
Job Description: AI Engineer - Conversational AI / IVR
Responsibilities:
Required Skills & Experience:
Nice to Have:
Tools & Technologies:
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran:
Responsibilities:
- Design, develop, and maintain AI solutions for IVR and conversational AI platforms.
- Implement LLM-based workflows, including prompt engineering, evaluation, and retrieval-augmented generation (RAG).
- Build and maintain knowledge retrieval pipelines to support IVR use cases such as FAQs, troubleshooting, and account-related queries.
- Evaluate and optimize model performance with a focus on accuracy, latency, and conversational quality.
- Contribute to the continuous improvement of AI-driven voice and conversational experiences.
Required Skills & Experience:
- 3+ years of experience in AI/ML development.
- Strong proficiency in Python.
- Hands-on experience with Large Language Models (LLMs), including:
- Prompt engineering
- Model evaluation
- Retrieval-Augmented Generation (RAG)
- Experience working on enterprise-scale or customer-facing systems is a plus.
Nice to Have:
- Experience with NLP for conversational AI applications.
- Familiarity with speech and voice data workflows, including ASR, NLU, and TTS concepts.
Tools & Technologies:
- Python / ML: NumPy, Pandas, Scikit-learn
- LLM Frameworks: LangChain, LlamaIndex, Hugging Face Transformers
- Vector Databases: FAISS, Chroma, Pinecone, Qdrant
- NLP (Nice to Have): spaCy, NLTK, Sentence-Transformers
- LLM Evaluation: TruLens, DeepEval, OpenAI Evals
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran:
Vacancy posted 3 days ago
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