Field Service Engineer

Mattson Technology, Inc., a 38-year Silicon Valley company, designs, manufactures, markets, and globally supports plasma and rapid thermal processing equipment to fabricate integrated circuits for the global semiconductor industry.

Mattson Technology, Inc. offers processing equipment that utilizes innovative technologies to deliver advanced processing capabilities and high productivity for the fabrication of current and next-generation integrated circuits. Our equipment and technologies are used by leading memory and logic, analog /power device manufacturers worldwide. Innovations from Mattson Technology in Atomic Surface Engineering address the most critical logic and memory manufacturing challenges.

In May 2016, Mattson Technology was acquired by Beijing’s E-Town Capital. Our new investor’s vision is that Mattson Technology, with its Silicon Valley DNA, will continue to operate as a global, market-driven technology provider serving worldwide semiconductor manufacturing customers. In July, 2025, the company successfully listed in Shanghai’s STAR Exchange. As the external trade compliance environment evolves, Mattson Technology now operates independently from the parent company in product, business, and operations, serving customers outside of China.

About the role

This opening is for a Field Service Engineer position in the Field Service Group. This role will be responsible for providing highly visible customer support through the performance of on-site installation as well as performing any necessary diagnoses, troubleshooting, service, and repairs of complex equipment and systems.

Key Responsibilities:

• Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams

• Able to perform equipment upgrades

• Able to work independently

• Develop strong customer relationships at multiple levels in the customer organization.

• Manage customer's expectations

• Manage day-to-day service activities at assigned customer sites

• Work with end users to schedule work tasks as required

• Report and track activities including installations and equipment issues

• Perform preventative and corrective maintenance tasks as necessary

• Compiles data for and prepares regularly scheduled or special reports, analysis, and statements.

• Interfacing with customer on technical matters

• Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.

• Process experience desired to be able to run and perform basic process troubleshooting

• Drives key projects to improve equipment performance

• Travel as needed to support customers

• Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations

• Support other projects as assigned by management

Requirements:

• Five years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry
• Associates degree in electronics or equivalent experience in the electronics field
• Domestic or international travel required and may have a short notice of 24 hours
• Ensures all safety requirement are satisfied and current as per local and corporate requirements