Care Coordinator

About Prairie Health & Wellness Prairie Health & Wellness is a Functional Medicine–focused, Direct Primary Care clinic providing full-spectrum family practice care in Central Kansas. We believe the definition of health is more than the absence of disease. Our mission is to empower patients, team members, and communities to live happier, healthier, more fulfilling lives. The Role As a Care Coordinator, you're often the first and last voice a patient hears — the person who sets the tone for their entire PHW experience. You'll manage front desk operations, patient scheduling, medical records, and member support, all while embodying our +IMPACT approach to service. What You'll Do Greet and check in patients with warmth, professionalism, and genuine care Manage scheduling for in-office and virtual visits across providers and services Maintain accurate, organized medical records and ensure HIPAA compliance Answer phones, respond to patient inquiries, and route messages to the appropriate team member Process membership enrollments, renewals, and billing questions Support supplement fulfillment — assisting members with orders, pickup, and product questions Collaborate with the Medical and Provider Teams to ensure smooth patient flow Help identify opportunities to improve office processes and patient experience Represent PHW's mission and values in every patient and teammate interaction What We're Looking For Genuine warmth and a service-first mindset — you love helping people feel taken care of Strong organizational skills and attention to detail Comfort with multitasking in a fast-paced clinic environment Clear, friendly communication — in person, by phone, and in writing Comfort learning and using EHR/scheduling software (training provided) Prior experience in a medical office, customer service, or hospitality role preferred but not necessary A collaborative, coachable attitude — willing to give and receive feedback Passion for functional medicine, wellness, or proactive health a plus #J-18808-Ljbffr Prairie Health & Wellness