Client Care Coordinator

Job Description

Job description


About us: Heartland Animal Hospital is a 5-doctor, full-service small animal practice, serving the community for over 25 years! Our state-of-the-art facility is equipped to provide services such as full-body & digital radiography, soft tissue surgery, dental prophylaxis, laser therapy, preventative & wellness care, and much more! We have doctors as well as technicians certified in diagnostic abdominal ultrasound! The reason we open our doors every day is to deliver the finest possible medical treatment and compassionate attention every pet and client deserves.


Veterinary Customer Service Representatives play an integral role as the face of our hospital. They are responsible to provide excellent and expeditious client experience; greeting clients; responding to questions; processing incoming and outgoing patients; and handling payments. They answer phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handle incoming and outgoing mail and e-mail.


What to Expect:

• Friendly/Inclusive Culture: Our team acknowledges that great results are only achieved through the teamwork that comes with mutual respect and kindness amongst our team and with our clients.

• A great learning environment! Our CSR team are not just call screeners! We have a tenured team that will guide you through developing skills in problem solving, troubleshooting, and appropriately guiding our clients thorugh patient care.
• Quality Medicine. Our team of doctors and technicians utilizes state-of-the-art equipment to perform advanced techniques, providing excellent care and treatment services.
• Fear-free practices. We utilize many methods to ensure our patients experience the best visit possible. Many members of our team are Fear Free certified and we would love to support YOU on your journey to become certified!
• Leadership supported: We truly value each team member as an individual. The experiences and knowledge you bring are immeasurable.We have your back!
• Innovative thinking: Our best ideas come from our team members. Needs change, and so do we. Heartland Animal Hospital encourages mentorships, professional development, and new ideas.


About You:
• You are an experienced CSR with veterinary knowledge, dedicated to outstanding client service and excellent patient care.
• Take the initiative - you are a hard worker who contributes to the operation of the entire hospital, you will help get all the day's duties done!
• You are versatile - you know how to effectively adapt to the individual needs of each patient and are dedicated to making a difference in the lives of patients and their families.
• You possess skills and experience that include (but are not limited to):


o Phone triage and scheduling


o Phone etequitte and balancing multiple calls


o Knowledge of basic canine and feline medical care and procedures


o Good understanding of vaccine and preventative wellness care


o Cheerful, outgoing personality


o Conflict resolution and de-escalation


Anticipated schedule:
• Part-time 15-20 Hrs a week; must work Saturdays 7:15 AM 12 PM
• Rotating Saturday shifts
• Schedule set 2 weeks in advance
• Our hospital is open:


o Monday-Friday (7:30am - 6pm)


o Saturday 7:30am - 12:00pm


o No Sundays


Compensation: We believe that each team member should be compensated considering their knowledge, skills, and experiences. We expect the range for an experienced CSR to be $13 per hour.


Benefits:
• 401k
• Uniform allowance
• Employee pet discount


For more information about our hospital, please visit

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Experience:

• Veterinary clinic: 1 year (Preferred)
• Customer service: 2 years (Required)

Work Location: In person

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.