Food Runner/Serving Assistant - Fine Dining

Food Service Team Member

The incumbent in this position is responsible for delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Participate in all elements of service including duties that are the primary responsibility of support positions, including but not limited to running food from expo to table, pre-bussing, clearing tables, resetting tables, pouring water, running beverages.
• Briefly describe each dish as it is served to the table, stating the name of the dish and 2 notable ingredients. Answer any additional questions that the guest may have.
• Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned.
• Receives clean china, silverware, and glassware from dishwashers to polish and stock.
• Quickly delivers food from the kitchen to guests as instructed by management and chefs.
• Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned.
• Prepare and serve nonalcoholic beverages including but not limited to soda, juice, tea, coffee, and espresso beverages.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Non-Essential Job Functions

• Attend seminars when needed.
• Actively participate in training and educational experiences.
• Occasionally research products and provide information to educate the service team.

(Related education and experience may be interchangeable on a year for year basis)

• Food and beverage industry experience preferred.

Additional Requirements (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work nights, holidays and weekends, as well as flexible shifts.
• Must obtain and maintain a valid food handler's certification.

Knowledge Of:

• Excellent menu knowledge.
• Excellent multitasking and prioritizing skills.
• Table service procedures and table etiquette.
• Excellent customer service/ hospitality skills.

Ability To:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
• Continue your education as it relates to food, wine, beer, spirits, and service techniques.
• Use machines and equipment including, but not limited to include beverage dispenser, coffee machine, espresso machine, bread warmer, dishwasher, and cart.
• Ability to stand throughout an eight- hour shift.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range: $2 - $25/