Supervisor, F&B-NonEx

Supervisor, F&B-NonEx

Location: Terre Haute, IN, US, 47803 Property: Terre Haute Casino Resort Pay Range: Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars. Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track! At Terre Haute Casino Resort, we know success starts with you our valuable team members. That's why we offer comprehensive benefits to complement your dedication to help make the Terre Haute a great place to work and play. Company Benefits Include: 401k Plan with company match Employee Stock Purchase Plan (15% discount) Health, Dental, & Vision Insurance Flexible Spending Account Health Savings Account Company Paid Short-Term and Long-Term Disability Plans Company Paid Basic-Term Life Insurance Paid Time Off Tuition Reimbursement ($5,200 per year for undergrad and graduate course work) A Variety of Team Member Discounts including: Ford Affiliate Program Verizon AT&T TicketsAtWork Skechers Sherwin Williams Meal Discounts Fun Team Member Events Company-Sponsored Volunteer Opportunities Team Member Recognition Program Advancement opportunities and the chance for further professional development are also available.

Job Summary

The candidate will perform all duties of a Food and Beverage Attendant and act as a lead to other team members. In times of Operational need, this person will cover as a Food and Beverage Supervisor and be responsible for oversight and direction of restaurant venues and casino beverage as assigned. This is to include all food venues, event center, and non-gaming food and beverage service areas as well as Casino Floor Food and Beverage services and operations on a designated shift if necessary. Candidate must understand that this job requires the ability to verbally communicate, explain and sell all types of beverages to patrons, food and beverage and other staff involved in service to customers by exceeding and anticipating guests' expectations. Candidate must maintain accurate records for cashiering and inventory as designated by management.

Essential Duties And Responsibilities

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Responsible for assisting in the front of house operations of beverage operations or food outlets as assigned.
• Collaborate with the culinary team to ensure established recipes are adhered to.
• Ensure that the service culture is ingrained in every guest interaction through proper training, coaching and accountability.
• Assist F&B leadership in ensuring accuracy of all menus (food and drink) and update POS as required.
• Responsible for maintaining budgeted labor and staffing levels of all outlets.
• Will maintain the highest level of service standards at all times and provide the best-in-class dining experience in the area.
• Institute a culture of positivity while demonstrating an Upbeat & Positive Attitude with all team member and guest interactions.
• Assist the F&B Manager in all team member actions (recruitment, disciplinary actions, staffing level recommendations, etc.)
• Oversees guest satisfaction through constant table visits, interacting with guest and staff engagement thought the dining room.
• Responsible for the training of all team members and ensure consistency of service at the highest level at all times.
• Assist the F&B Manager in overseeing ordering and inventory levels.
• Addresses any and all food/beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
• Must be knowledgeable of all health department standards

Required Skills And Abilities Standards Of Performance

Works in the venues and on the floor 90% of the time with a "hands-on" mentality for guest service. Ability to maintain high levels of confidentiality and integrity. All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests' expectations. Maintain interpersonal working relationships among all Team Members and the public. Excellent verbal and written communication skills. Willingness to assume overall responsibility relative to the performance of the position. Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused. Strong leadership and communication skills. Self-motivated with attention to detail. Strong analytical skills. Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred.

Education And Experience

At least two years' experience in high volume food and beverage operations preferred Wine and liquor knowledge required. Valid health certifications, if required Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must have strong knowledge of Microsoft Excel, Word, Micros and Stratton Warren or comparable inventory systems. Candidate must obtain appropriate applicable licensing.

Supervisory Responsibilities

Candidate will lead and discipline staff as designated. Candidate will train, supervise, and work with kitchen staff.

Physical Requirements & Working Conditions

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is loud. There is smoking in portions of the casino, and therefore the candidate may be exposed to smoke. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Candidate must be able to bend, stoop, climb, walk and stand for extended periods of time. Candidate is required to reach with hands and arms. Candidate is required to talk and hear. The employee may be required to lift up to 50lbs independently and more than 50lbs with assistance. Specific vision abilities required by this job include close vision. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.