Receptionist

Job Description

Job Description

We are looking for a dynamic person with excellent customer service skills to join our family at Swannanoa Valley Health and Rehab. Our workplace culture is all about uplifting people. If you are looking for a healthcare organization where you can bring your best "you" to work, where you can make a difference, and where you can team-up with like-minded co-workers, then we are also looking for you. Join us!

We value our employees and provide a great working environment!

Position Description:  Saturday - Sunday (10-12 hours per day)

The Receptionist will provide general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate departments and employees, mail distribution, flow of correspondence, requisition of supplies when necessary, as well as additional business office duties.

  What you will do: 

• Answer telephones during scheduled shift.

• Ensure phone calls are redirected to appropriate employee or department.

• Transfer callers to appropriate voicemail when employee is unavailable.

• Provide callers with information about the facility, such as, address, directions, fax numbers, facility/Company website and other related information.

• Receive, sort and forward incoming mail.

• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).

• Assist in the ordering, receiving, stocking and distribution of office supplies.

• Assist with other related clerical duties, such as, copying, faxing, filing, etc., as needed.

• Assist business office in insurance verification, obtaining continued authorizations from various insurances

• Data entry and coordespondance with outside vendors as it relates to insurance and collection of monies owed

• Cashier to residents including balancing RFMS accounts

• Taking payments for monthly liabilities

• Any other duties as assigned

What you need:

·  High school diploma or GED required or equivalent related work experience.

·  Six (6) months to one (1) year customer service experience or related experience performing business office duties.  

·  Excellent phone etiquette skills required.

·  Effective verbal and written English communication skills.

·  Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.

·  Highest level of professionalism with the ability to maintain confidentiality.

·  Customer service oriented with the ability to work well under pressure.

Approachable, flexible and adaptable to change.

#SVHR