Vice President, Finance

About Us:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support thousands of restaurants across North America , helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees . Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni . As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position:

The VP, Finance will play a critical role in driving high-quality decision-making across ChowNow, creating financial rhythm and structure, communicating financial results and trends, and modeling complex opportunities. This role has a wide-ranging scope of responsibility and is best suited to a self-starter who excels at building scalable solutions, is able to connect the dots across the organization, and enjoys a broad scope spanning accounting, finance, investor relations, and business partnership.

This role reports directly to the CEO and will manage the Finance team and business operations analytics professionals.

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

\n Core Responsibilities:

Team & Organizational Leadership

• Successfully manage, lead, and grow a team of high-performing finance professionals

• Work cross-functionally to develop operating policies, procedures, and improvement programs for the attainment of corporate and business objectives

• Improve operating teams’ understanding of financial levers and performance, and budget adherence, through thoughtful and transparent analysis and partnership

Financial Planning & Modeling

• Lead the financial planning process across the company, including quarterly, annual, and long-term forecasting, while overseeing the Corporate & Strategic Finance team

• Build and improve financial models that enable effective decision-making regarding the company’s revenue growth strategy, cost structure, and expansion opportunities; own the company’s three-statement financial model

• Establish and maintain key metrics to provide insight into business performance, and build complex financial models and analyses

• Drive alignment on key performance indicators (KPIs) to measure business results and evaluate the health of the business

• Strategically manage ongoing financial analysis, including monthly/quarterly budget variance analyses at the company-wide and department level, and partner with the Accounting team to support the month-end close process

Executive & Board Partnership

• Provide insightful and trusted counsel to the Executive team, senior leadership team, and Board on financial issues related to the overall performance of the company

• Advise senior management on the financial implications of business activities, making recommendations to strategically enhance financial performance

• Develop and communicate key financial metrics to create transparency into financial performance

• Prepare and analyze management presentations, including monthly reporting packages, Board of Directors materials, QBR, and Finance Review

• Serve as a key business partner and contributor to growth strategy, tactics, and mid- and long-range planning

Strategic Initiatives

• Provide strategic thought leadership and analysis to identify actionable opportunities across the business

• Support the CEO in fundraising efforts by developing financial models, diligence materials, and reports on key operating metrics

• Provide additional support and contribution to company initiatives, including M&A opportunities

• Develop and implement efficient financial processes and systems that support a rapidly growing business

You Should Apply If You Have:

• 10+ years of progressive experience in FP&A, Accounting, Investment Banking, or Management Consulting, including 5+ years of experience directly managing a Finance team

• Advanced Excel and PowerPoint skills, with deep experience in financial modeling and corporate planning tools (e.g., NetSuite, Adaptive Insights/Planful, or similar)

• SaaS marketplace industry experience

• Experience as a pressure-tested leader who has previously led finance within a high-growth, fast-paced/scale environment, with the ability to develop and implement systems, tools, and processes that increase business clarity

• Deep experience in financial modeling, ideally with a foundation in investment banking

• Strong proficiency in financial planning and budgeting tools

• Excellent judgment and well-honed prioritization skills, including the ability to articulate frameworks and think creatively about lightweight solutions

• Demonstrated pattern of thinking holistically about a business and using data to tell a story

• A highly analytical mind, with the ability to quantitatively frame strategic initiatives and financially operationalize activities of the company

• Clear communication, strong interpersonal skills and strategic thinking needed to effectively share and engage the entire organization in the company’s key financial drivers

• A proven ability to look around corners, identify opportunities, and manage risks

• A Bachelor’s degree in Finance or Accounting; MBA and/or CPA preferred

• An Entrepreneurial drive and are mission motivated, with a high level of energy demonstrating effectiveness in a fast-paced, dynamic culture

• The ability to ask tough questions and challenge assumptions of team members — including executive team members — in a productive, non-combative way

• Are collaborative, have a low-ego, and are focused on putting the team and business first

About Our Benefits:

• Estimated On-Target Earnings (OTE): $320,000- $415,000 (depending on candidate experience and location)
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.

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