Sr. Professional Services Consultant

Role Overview Professional Services seeks a Senior Consultant to serve as a senior technical authority for enterprise messaging and email security architectures. This role partners with some of the world’s largest organizations to design, optimize, and operationalize resilient, high-volume messaging infrastructures integrated with advanced security and compliance controls. The role is responsible for aligning client business priorities with high volume SMTP routing and governance strategies, integrated with world-class messaging security. Responsibilities Customer Leadership Lead architecture and design discussions with enterprise technical and executive stakeholders. Support customer planning and execution of implementations, upgrades, migrations, and consultative optimizations for Proofpoint’s enterprise‑grade Mail Transfer Agent solutions. Act as escalation authority for complex mail flow and deliverability issues. Provide recommendations and best practices to optimize Proofpoint technology investment. Advise on operationalizing Proofpoint MTA solutions and incident response workflows; advise on integrations with relevant Customer platforms. Work closely with Proofpoint’s sales team to ensure customer stakeholder needs are met and partner to develop Proofpoint customer champions. Technical Expertise Design high‑throughput, resilient SMTP routing architectures. Optimize deliverability, reputation, and compliance posture. Internal Influence Drive high volume messaging service delivery standards and architectural best practices across the Professional Services organization. Contribute to strategic initiatives that improve customer adoption and operational maturity. Partner with Product/Engineering to shape roadmap based on field insights. Provide technical leadership and mentorship across the consulting organization, establishing scalable delivery methodologies and architectural best practices. Qualifications Required: 7-10+ years experience in email infrastructure, MTA operations, or messaging security in a production environment. Deep expertise in SMTP, routing, authentication (SPF/DKIM/DMARC). Experience leading customer‑facing architectural discussions in enterprise environments. Experience managing complex customer escalations and driving resolution. Ability to influence technical strategy across multiple stakeholder groups. Demonstrated ability to write clear, informative technical documentation and deliverables. Keen risk identification and resolution skills. Demonstrated leadership and verbal communication skills. Dedication to client service with a confident, comfortable in‑person and virtual presence. Strong organizational and project management skills; strong attention to detail. Experience working in a fast‑paced customer success or Professional Services organization. Preferred: Experience with Proofpoint’s Email Protection and Email DLP solutions. Experience defining, implementing, and maintaining consulting best practices. Benefits Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Recognition for contributions Global collaboration and networking opportunities Base Pay Ranges SF Bay Area, New York City Metro Area: 123,200.00 - 193,600.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: 102,300.00 - 160,820.00 USD All other cities and states excluding those listed above: 92,100.00 - 144,705.00 USD Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr