Information Technology Support Specialist

IT Support – Contract We require an experienced IT Support technician to provide on‑site technical assistance to users and maintain equipment in Newark, DE. Job Description Provide on‑site technical support for hardware, software, and network connectivity issues. Manage asset inventory, keeping track of IT equipment. Imaging and refreshing computers and other devices to ensure they are up‑to‑date. Troubleshoot and resolve common IT issues such as printer problems, software errors, and network connectivity issues. Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video‑conferencing systems. Support live events by operating AV systems and addressing any technical issues that arise. Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes. Provide excellent customer service by addressing client inquiries and concerns promptly and professionally. Maintain accurate records of support requests, resolutions, and equipment maintenance. Qualifications Bachelor’s degree or equivalent industry experience; technical certifications or coursework in IT or AV technology is a plus. Familiarity with ServiceNow ticketing system. Proven experience providing IT support in an office environment. Strong problem‑solving skills and attention to detail. Basic understanding of audio and video equipment. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Ability to lift and carry equipment up to 50 lbs. Freshers with a technical background and at least one year of experience are encouraged to apply if they can demonstrate a very high learning curve. Preferred Skills Familiarity with video‑conferencing platforms and common office tools and operating systems. Basic knowledge of networking and cabling. Knowledge of cable patching. Knowledge of server racking. Availability to cover on‑call schedule (after hours if needed). Experience with asset management software and IT service management tools. Familiarity with life‑sciences or healthcare/pharma environment. Location: Newark, DE 19702 Contact: View phone number on click.appcast.io #J-18808-Ljbffr