Patient Access Representative, Nights

Patient Access Representative, Nights

City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Schedule:

1. Three (3) 12-hour shifts per week
2. 7:00 PM to 7:00 AM
3. Rotating weekends and holidays as needed

Patient Access Representative (Night Shift)

Performs all tasks related to the EHR admission and discharge process for outpatient and inpatient visits. Ensures accurate patient demographic and insurance information is collected and verified during each registration. Additional responsibilities include generating registration visits for multiple patient types, including surgical, physician office, and patient transfer encounters; managing the registration hotline on a 24/7 basis and the hospitalist hotline; accepting patient payments and issuing receipts; providing patient information; completing required forms; and scanning documents daily.

Position Qualifications

• High School Diploma or equivalent

• Customer service experience required
• Minimum one (1) year of experience in a healthcare setting

• Hospital registration and/or insurance experience preferred

Skills and Abilities

• Organized and detail-oriented with strong analytical skills
• Ability to consistently exercise good judgment and follow direction
• Professional telephone etiquette with strong verbal and written communication skills
• Self-starter with the ability to work independently
• Reliable attendance and dependability

Software Skills

• General typing and keyboard proficiency
• Working knowledge of PC applications and Microsoft Office Suite, including Outlook, Word, and Excel

City of Hope is an equal opportunity employer. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.