Field Service Technician

Job Description Supv, IT Field Services Req Id: 12707 Job Location: Nashville Posting Start Date: 8/17/26 Work Environment: Hybrid Job Description: Job Purpose Directly supervise and oversee the day-to-day operations of IT employees with clearly defined objectives and job procedures in place. Coordinate associated IT projects, applications, and technology and support areas. Provide lead technical and business analysis support for functional and/or business groups. In this position you will have the opportunity to: Provide day-to-day leadership, direction, and workload prioritization for Field Services engineers and support staff Oversee end-user support delivery (on-site and remote) across assigned facilities and regions Ensure consistent delivery of IT support across manufacturing sites (break/fix, infrastructure, end-user support) Ensure proper escalation and seamless handoff between Service Desk and Field Services teams Act as Management point of contact for mill based problem management and troubleshooting, in conjunction with functional owners Communicate priorities, outages, operational risks and needs, and project updates clearly to leadership Ensure adherence to corporate IT policies, security standards, and audit requirements Support site-level disaster recovery planning, backup validation, and incident response Maintain secure and compliant IT environments across all supported locations Management, training and provisioning of access to new employees Ensure work assignments and projects including those of assigned staff are completed successfully, on time and in accordance with company standards and IT best practices Estimate resource needs and ensure adequate staffing in order to meet assigned activities and predetermined completion dates efficiently Monitor the effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations run smoothly and efficiently; implement approved changes Responsible for training and development of assigned staff, providing skills and knowledge training, coaching, clear feedback and corrective action as necessary Provide technical lead support as needed Troubleshoot complex problems and develop effective solutions to resolve issues Coordinate with and support business and functional groups Consult with management and staff across IT to coordinate and communicate activities Monthly travel required Off-hours, on-call required What do I need to be successful? 5 plus years of relevant experience with a manufacturing company, including at least 1 year of supervisory experience, or any equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position Demonstrated supervisory and people‑management skills in an end‑user support environment Ability to train, coach, mentor, and develop team members to maintain a high-performing, service-oriented culture Experience with staffing coverage across sites, regions, and support hours Experience monitoring service levels, key performance indicators (KPIs), and SLAs, with the ability to drive continuous improvement Strong customer service orientation with the ability to handle escalations professionally and effectively Ability to analyze trends, identify recurring issues, and partner with other IT teams for root cause resolution Effective written and verbal communication skills, with the ability to communicate clearly with both technical teams and business users Education Bachelor’s degree in Computer Science or related field Specialized certification(s) desirable Work Environment This position will work at home and in our Nashville office on a hybrid schedule Must live within the greater Nashville area or willing to relocate to the greater Nashville area Bi-monthly travel required that will include office and manufacturing locations #LI-HYBRID At LP, innovation isn’t just about building materials—it’s about building up our people. We prioritize your well-being , champion community impact, and strengthen connections that make everyone’s purpose feel seen, heard, and respected. We don’t just offer jobs—we build careers through mentorship, training, and support. Better people make a better LP. CAREERS We’re building CAREERS by providing resources and support to help you grow, including: Continued education assistance Professional development resources Clear career pathing and leadership advancement opportunities CONNECTIONS We’re building CONNECTIONS by fostering a culture where everyone feels safe, seen, and respected, through: A strong commitment to inclusion and belonging Recognition and rewards through our internal appreciation programs Support for work–life balance through flexible schedules, generous paid leave, and a hybrid work environment for corporate team members WELL-BEING We’re building WELL-BEING by prioritizing safety, health, and wellness every day with: An award-winning safety program Competitive health and wellness benefits Retirement plan matching, profit sharing, and bonus opportunities at all levels PURPOSE We’re building PURPOSE by making a meaningful impact in the communities we serve, through: Group volunteer opportunities Financial support for local charities and educational institutions Fostering future talent through school partnerships, career fairs, and community engagement initiatives Ready to be part of something bigger? Join us in building what truly matters. ABOUT LP We are a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. #J-18808-Ljbffr