Workforce Management Specialist - Las Vegas Properties

Las Vegas, NevadaThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB: As a Workforce Management Specialist, you’ll be at the heart of what keeps our properties running seamlessly. In this dynamic, high-impact role, you will support multiple MGM Resorts properties by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders across departments to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.THE STARTING RATE: $22.50THE DAY-TO-DAY:Work collaboratively to complete daily scheduling tasks, including managing leave requests and calloutsServe as a subject matter expert on Workforce Management software and processesCollaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategiesSuggest scheduling changes and create new business modelsIdentify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processesDetermine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirementsTrack, monitor, and communicate all system issues and downtimeManage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basisTHE IDEAL CANDIDATE:Must be a minimum of 18 years of ageHas 2+ years of prior relevant experienceTHE PERKS & BENEFITS:Wellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and moreFree meals in our employee dining roomFree parking on and off-shiftHealth & Income Protection benefits (for eligible employees)Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityVIEW JOB DESCRIPTION:Are you ready to JOIN THE SHOW? Apply today!SummaryLocation: Office - MGM Grand Las VegasType: Full time