Billing Specialist

Join a Company That Puts People First! At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart: Award-Winning Culture - Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report. Employee Connection & Support - Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support. - Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships. - Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together. Inclusive Learning Environment - We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success. Commitment to Community - Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve. Position Overview The Billing Specialist reports directly to the Reimbursement Supervisor and is responsible for the proper and complete handling of all aged patient accounts for the sole purpose of collecting the very highest possible percentage of every billed account. This position maintains close contact with branch location personnel while constantly and consistently attempting to ensure maximum payment from all payers is received timely. This includes payment for all primary, secondary, tertiary or any other payer for all billed accounts including any and all guarantors for services provided. This is inclusive of claims to commercial, Medicare, Medicaid and private pay accounts. Essential Job Functions • Works and collects delinquent A/R accounts • Documents collection efforts in EMR notes screens to include payer contacts, phone numbers, issues, actions taken, etc. • Maintains current AR at an acceptable percent. • Maintains DSO at an acceptable level. • Achieves cash goal on a quarterly basis. • Keeps supervisor, and branch location personnel informed of any significant collection payer or processing issues. • Submits adjustments in an accurate and timely manner. • Requests Bridge Tickets to correct and update EMR. • Works with Biller to ensure claims are refiled and/or billed to the second insurance in a timely manner. • Understands payer specific requirements for submitting claims (i.e. includes CMN's, nursing notes, invoices, etc.). • Understands and enforces SOX 404 controls • Reviews and responds to correspondence received from payers. • Reviews and submits guarantor statements as required. Responds to questions from patients regarding statements. • Addresses denials in an accurate and timely manner. • Completes document request forms and forwards to location as required. • Provides exceptional customer service. • Evaluates data, reports, feedback, observations and other information in determining priorities. • Uses prior knowledge and industry specific, historical experiences in resolving problems. • Conducts all assignments as a professional and role model with a sense of urgency. • Uses professional communication and conflict resolution techniques as required. • References and reflects upon the Company mission, values, and strategic imperatives in completing and/or assigning all work. Requirements • High school diploma or equivalent. • Minimum six (6) month prior healthcare insurance experience. • Computer literate and ability to type, file and maintain audit records. Preferences • List Other Skills/Abilities • Must be able to adhere to confidentiality standards and professional boundaries at all times • Attention to detail • Time Management • Ability to remain calm and professional in stressful situations • Strong commitment to excellence • Quick-thinking and astute decision making skills • Effective problem-solving and conflict resolution • Excellent organization and communication skills Physical Requirements • Must be able to speak, write, read and understand English • Occasional lifting, carrying, pushing and pulling of 25 pounds • Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting • Must be able to sit and climb stairs • Must have visual and hearing acuity • Must have strong sense of smell and touch Environment • Performs duties in an office environment during agency operating hours • Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions Other Duties • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We Can't Wait to Welcome You to the Aveanna Family! Come be a part of a team that believes in the power of caring and compassionate home healthcare. At Aveanna, we value each member of our team and the unique contributions they bring. Join us, and let's make a positive impact together! Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna. Remote and hybrid work is limited to the United States only, and in states where Aveanna conducts business. Remote workers should be prepared to come into the office periodically.