Outbound Sales Agent

Job Description

Job Description

Provalus is seeking an Outbound Sales Representative (1.5+ Years of Experience) to make high-volume outbound calls, cross-sell products and services, and assist customers efficiently and accurately, supporting a payment services client's outbound sales program. You will engage customers by phone and email, identify their needs, present pricing and product solutions, and maintain accurate records of every interaction in the client's CRM system. 

This is a fast-paced, high-volume calling role: you will work under regular guidance from a Team Lead and senior teammates as you build the product knowledge, objection-handling skills, and system fluency needed to succeed in outbound sales. 

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Take the next step in your career today! 

WHY WORK FOR PROVALUS 

Provalus is a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns—building local Centers of Excellence and developing talent from within those communities. 

Key Reasons to Join Provalus 

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion. 

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services. 

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE. 

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community. 

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience. 

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership. 

Who Thrives at Provalus 

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical  

THE JOB 

Responsibilities include: 

• Outbound Calling: Conduct 100+ outbound calls daily, plus follow-up email outreach as required, to engage customers and prospects on behalf of the client. 
• Needs Identification: Identify client needs and recommend appropriate product solutions based on the customer's account and business. 
• Pricing & Presentation: Present pricing and product features clearly and effectively to customers. 
• Objection Handling: Overcome customer objections by presenting alternate product offerings and addressing concerns professionally. 
• Cross-Selling: Proficiently cross-sell additional products and services during customer interactions. 
• Vendor & Client Liaison: Liaise between vendor and client, discussing payment issues or negotiating payment terms as needed. 
• System Navigation: Utilize multiple applications provided by the client to assist customers efficiently and in a timely manner. 
• Account Support: Provide customers with accurate account information in a fast-paced environment, and transfer calls to the appropriate department or staff when needed. 
• CRM Documentation: Maintain accurate records of customer interactions and sales activity in CRM systems. 
• Communication: Demonstrate effective oral and written communication with customers, department personnel, and management. 
• Multi-task, listen, input data, probe, provide solutions, and navigate through various screens while applying basic customer satisfaction techniques. 
• Teamwork: Demonstrate good interpersonal skills and teamwork awareness within a collaborative sales floor environment. 
• Additional Duties: Perform additional tasks as assigned based on business needs. 

Role Requirements include: 

• High School Diploma or GED required; bachelor's degree is preferred. 
• Ability to work onsite at the Provalus office. No remote positions are available currently. 
• 1.5+ years of high call volume experience. 
• 1+ years previous experience in inside sales/telesales or sales support preferred. 
• Must be focused and detail-oriented, with the ability to handle multiple assignments promptly and effectively. 
• Must be able to manage time effectively and work independently without direct supervision. 
• Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills are required. 
• Analytical and general math skills are required. 
• Ability to react quickly and decisively to resolve customer issues. 
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects. 
• Relies on extensive experience and judgment to plan and accomplish goals. 
• Proficiency in the use of Microsoft Office product suite, including Excel and Outlook, are essential. 
• Preferred Qualifications 
• Prior experience in payment processing, merchant services, or financial services sales. 
• Familiarity with CRM platforms and outbound dialer systems. 
• Experience cross-selling or upselling in a call center or retail environment. 
• Bilingual candidates encouraged to apply. 

What Provalus Offers 

• A structured entry point into a sales career path, with a clear track to Outbound Sales Representative II and team leadership roles. 
• Hands-on training in consultative selling, objection handling, and payment services products. 
• A mission-driven employer investing in the long-term growth of its people and community. 
• Competitive hourly pay, uncapped sales incentives, and a comprehensive benefits package. 

Job Type: Full-time Work Location: In person 

Founded in 2017, Provalus is a 100% US-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist. By leveraging a unique approach that includes creating talent in rural, veteran-heavy American communities, Provalus is generating a dedicated and superior workforce while fueling a new era of technology talent equipped to strengthen America’s future. Provalus hires and develops the best and brightest talent in every small town they call home to deliver dependable, scalable, quality BPO and IT services to their technology clients and end-users alike. Join the mission to provide outsourcing value from the US.

Company Description

Founded in 2017, Provalus is a 100% US-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist. By leveraging a unique approach that includes creating talent in rural, veteran-heavy American communities, Provalus is generating a dedicated and superior workforce while fueling a new era of technology talent equipped to strengthen America’s future. Provalus hires and develops the best and brightest talent in every small town they call home to deliver dependable, scalable, quality BPO and IT services to their technology clients and end-users alike. Join the mission to provide outsourcing value from the US.