Senior IT Support Specialist

Job Title

The Role:

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.

• Being a subject matter expert
• Monitor service delivery and health of the environment
• Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)
• Frequent contact with others outside the work group
• Holds themselves and others accountable for demonstrating GM's values and cultural behaviors

What You'll Do:

• Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams
• Develop solutions for emerging technologies within the various engineering teams that are onsite and remote.
• Partner with other specialists to advance these solutions into standard GM builds that can be used at other locations and regions.
• Some local travel expected to other nearby sites in the San Francisco Bay area as needed.
• Onsite support up to 5 days a week.

Specific Areas of Responsibility

• Ubuntu support including troubleshooting existing Ubuntu systems and deploying new Ubuntu systems that meet specific hardware requirements as requested.
• Onsite support for Windows and Mac systems
• Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.
• Remote support for users who may not be onsite
• Partner with other IT teams to develop new solutions for Ubuntu, Mac and Windows as the need emerges within the local teams.
• Experience working with enterprise support tools like Ansible, Chef, Intune and JAMF

What You'll Need:

• At least 10 years of increasingly complex technical IT Support/Trouble Shooting across Ubuntu, Mac and Windows
• High level of analytical ability where problems are unusual or difficult
• High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output
• Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.
• Knowledge and understanding of Corporate/unit policies and procedures
• Demonstrated technical and professional skills in job-related area
• Knowledge of computer software and hardware in an enterprise environment
• Related professional certifications or related education

Preferred Additional Experience:

• Experience with Ubuntu support for 24.04 and newer versions
• Experience with Mac configurations and automations for deployments and ongoing support
• Experience with Windows hardware platform (Desktop, Notebook's, HEVs, mobile sketch tablets)
• Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.
• Ability to troubleshoot common WiFi and network issues
• Inventory management experience including managing hardware inventory audits
• Experience supporting executives and other VIP users
• Experience working with ticket and project tracking tools like ServiceNow and Jira

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.