Client Engagement Specialist

Job Description

Job Description:\n\nAre you a compassionate, confident communicator who knows how to build trust, guide decisions, and help people take meaningful action? North Georgia Family Lawyers is seeking a full-time Client Engagement Specialist to serve as the first trusted point of connection for prospective clients navigating divorce, custody, child support, legitimation, modifications, contempt, and other family law matters. This is not a cold-calling role, and it is not a transactional sales position. This is a high-trust, consultative opportunity for a professional who understands how to connect with people in emotionally difficult moments, uncover their needs, communicate value clearly, and help them move forward with confidence. In this role, you will be the bridge between a potential client’s first call for help and their decision to hire the firm. You will work with prospective new clients who have already contacted us and are seeking guidance, clarity, and a path forward. We are looking for an attorney or experienced professional with a background in legal intake, client consultation, consultative sales, client engagement, admissions, or another relationship-driven role where trust, responsiveness, and sound judgment are essential. The ideal candidate is customer-focused, emotionally intelligent, persuasive without pressure, and committed to delivering an exceptional client experience from the very first interaction. What success looks like in this role The right candidate knows how to:Build rapport quickly with people experiencing stress, uncertainty, and urgencyAsk thoughtful questions and actively listen for both spoken and unspoken concernsIdentify legal and practical needs at a preliminary levelCommunicate next steps and realistic options with clarity and confidencePresent the value of legal representation in a way that feels professional, ethical, and client-centeredHelp qualified prospective clients make informed decisions and move smoothly into retention and onboardingFollow up consistently, manage the pipeline well, and maintain a high standard of client care throughout the intake process Key responsibilitiesConduct structured consultations with pre-qualified prospective new clientsClarify family law issues at a preliminary level and gather relevant informationHelp prospective clients understand the firm’s process, services, and valueGuide qualified clients through the retention decision with professionalism and empathySupport a seamless onboarding experience for new clientsMaintain accurate notes, follow-up activity, and pipeline visibilityCollaborate with attorneys and team members to ensure an excellent client journey from first contact forward Ideal candidate profile You may be a strong fit if you are:A consultative sales professional who thrives in high-trust conversationsA legal intake or client relations professional with strong conversion skillsAn attorney who enjoys client-facing work and excels at helping people make decisionsA service-minded professional who combines empathy, urgency, and accountabilityMotivated by performance, but grounded in ethics, professionalism, and genuine care for clients Preferred StrengthsStrong verbal communication and relationship-building skillsHigh emotional intelligence and professionalism under pressureComfort discussing sensitive family law matters with empathy and composureConfidence guiding decision-making without using high-pressure tacticsStrong follow-up discipline, organization, and attention to detailAbility to balance client care with performance expectations and conversion goals Why this role matters Families contact our firm during some of the hardest moments of their lives. They need more than information. They need clarity, confidence, and someone who can help them take the next right step. In this role, your ability to connect, guide, and serve will directly impact both the client experience and the firm’s growth. Compensation & Benefits$40,000 base salary + commissionOn-target earnings of $90,000 to $120,000Opportunities for performance bonusesPaid training and ongoing mentorshipProfessional growth within a mission-driven firmWarm leads only — no cold callingFlexible schedule, with remote/in-office hybrid possible for the right candidateA collaborative, respectful, ethical, and high-performance environment To apply If you are a client-centered professional who knows how to turn trust into action and wants to make a meaningful impact in family law, we would like to hear from you.Compensation: $40,000 base salary + CommissionResponsibilities:Manage own schedule to balance availability for meetings with prospective new clients as well as following up with PNCs who said “no” and with current clients to conduct quality control calls and interviews.Keep detailed notes in a centralized database.Be a team player and cover for your fellow salespeople to help our firm help our prospective new clients find clarity around and relief from the situation that brought them to the firm in the first place.Follow up with PNCs who said “no”.Follow up with current clients at set milestones during their case or matter.Facilitate a professional introduction and transition to the legal team once the case or matter has begun.Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on your “front lines” experience.Periodically attend trade shows and networking events as a professional representative of the firm (NOTE: This may not be a good idea for all salespeople).Utilize a consultative selling approach when conducting sales calls to illustrate the value and benefits of our services.Update the CRM system with details of all interactions with prospects and clients in a timely manner.Stay current with bar rules, legal industry trends, and information.Qualifications: Who We’re Looking For:Proven Compassionate, Consultative Relationship-Builder. QualificationsMinimum of 2+ years of sales experience, preferably in legal, professional services, or a client-centered industry.Proven ability to convert warm and cold leads into paying clients, with a track record of meeting or exceeding conversion targets.Strong understanding of family law terminology and processes (training provided for firm-specific procedures).Exceptional phone communication and active listening skills, with the ability to convey empathy and professionalism during sensitive client discussions.Demonstrated ability to manage and track leads using MyCase or similar CRM systems.Results-oriented mindset with the ability to meet performance goals (20% conversion rate/15 new clients per month).Excellent time management and organizational skills to balance follow-ups, consultations, and documentation.Strong emotional intelligence and conflict-resolution skills, particularly when working with clients in distressing or high-conflict family situations.Proven ability to work independently while maintaining collaboration and communication with attorneys and support staff.Comfortable handling high call volumes and maintaining a professional demeanor under pressure.Ability to identify client needs and clearly communicate how the firm’s services can provide solutions.Competence in data entry, note-taking, and case documentation to ensure accurate recordkeeping in client management systems.Goal-driven personality with a commitment to continuous improvement and learning.High level of confidentiality and discretion when handling sensitive client information.Positive, team-oriented attitude with a willingness to contribute to the firm’s culture of client service excellence. Education & Experience Education:Bachelor’s degree in Business, Communications, Marketing, Psychology, or a related field preferred, or an equivalent combination of education and proven sales experience.Coursework or certification in sales, client relations, or legal studies is an asset.High school diploma or GED required. Expertise:2+ years of professional sales or client intake experience, ideally in a legal, financial, or professional services environment.Working knowledge of family law concepts and terminology, or the ability to learn quickly through provided training.Proficiency in CRM software, preferably MyCase, for tracking leads, documenting communications, and monitoring conversion metrics.Demonstrated success in meeting or exceeding monthly sales or conversion goals in a performance-based environment.Strong understanding of consultative sales techniques, including needs assessment, objection handling, and closing strategies.Experience managing confidential client information with professionalism and discretion.Familiarity with law firm operations and collaboration within a legal team (attorneys, paralegals, and support staff).Excellent verbal and written communication skills, especially over the phone, with an emphasis on empathy and professionalism.Comfortable using Microsoft Office Suite, Google Workspace, and standard office technology to support daily operations.About Company Why Join Us? At North Georgia Family Lawyers, we believe the first client conversation sets the standard for everything that follows. We are building a high-caliber team of professionals who combine emotional intelligence, sound judgment, and exceptional communication to help prospective clients take decisive action during some of the most important moments of their lives. This is not a transactional role. It is a high-impact opportunity for someone who can build trust quickly, communicate value with confidence, and elevate the client experience while contributing directly to firm growth. We offer a performance-driven, high-expectation environment where excellence is recognized, strong results are rewarded, and meaningful contributions matter. For the right candidate, this is an opportunity to join a respected, growing firm and play a critical role in its continued success.