Automotive Service Advisor

Service Advisor – Baker Automotive Group Big RapidsAt Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. Our service team in Big Rapids, MI is seeking a high-energy Service Advisor to join our high-performing team of service professionals. If you have a proven track record of serving customer needs while delivering the highest levels of satisfaction, our Big Rapids team wants you!What the right candidate brings to the table:You are familiar with the Service Advisor role and you know you have what it takes to be the best.Customers are your top priority. You know when they are happy, everything else falls into place.You are comfortable presenting and selling needed service and maintenance.You are energized by being in the starting lineup on a high-performing team.Job Responsibilities:Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.Learn your product to be a credible resource for your customers.Thoroughly assess customer needs and present the appropriate services.Champion the multi-point inspection process and review results with every customer.Organize and present estimates that make customers want to invest in their vehicles.Manage your book of business making sure vehicles get through the shop on schedule.Ensure customers stay informed with up-to-date progress and changes in status.Insist on keeping your paperwork organized and current.Understand and stay compliant with the manufacturer warranty and policy & procedures.Skills & Qualifications:Experience in a Dealership service department or automotive repair shop.Experience with the CDK dealer management system is a bonus.A current valid driver’s license and insurability rating is required.High School Diploma or equivalent; College experience is a plus.Benefits Include:Full-time position with base pay and performance bonusHealth, dental, life and vision insurance401(k)Paid Time-OffEmployee discount program