Customer & Sales Support Specialist (Cement)

Customer And Sales Support Specialist

Overview Pay Range: $26.15 - $32.00 Per Hour On-site in Lansing, IL

Summary: The Customer and Sales Support Specialist will support multiple departments in the cement group including Sales, Billing, and Logistics. The role serves as a key coordination point between sales, accounts receivable, logistics, operations, and customers to help ensure pricing accuracy, freight reliability, timely communication, and effective execution of customer commitments.

Principal Duties and Responsibilities:

• Sales & Commercial Support
• Assist with price entry, quote preparation, and pricing documentation
• Coordinate freight considerations as part of bid and quote development
• Help manage Salesforce opportunities, quotes, customer information, and related sales activity when Market Managers are customer-facing
• Provide timely internal follow-up on customer needs, project requirements, and commercial commitments
• Support communication between the sales team and internal departments to keep customer commitments moving forward

• Billing & Customer Support
• Respond to requests from internal and external customers about pricing concerns, ticket issues, and invoice and ticket requests
• Coordinate between Sales, Operations, Logistics, and Dispatch to resolve any issues with customer orders or tickets
• Accept Sales Tax Exempt Certificates, review for accuracy, and code order and customer accounts correctly
• Support Market Managers with customer communication related to payment status, billing questions, and account maintenance

• Freight & Commercial Coordination
• Coordinate freight solutions across truck, rail, and barge to support reliable and competitive project execution
• Help resolve on-site, in-transit, or scheduling issues that may impact customer service
• Maintain carrier information within Apex to support compliant and dependable freight execution
• Provide freight cost, timing, and availability input to support pricing and customer commitments

• Barge & Supply Alignment
• Maintain oversight of barge movements, barge status, and related inventory visibility
• Provide updates on supply timing, availability, and logistical constraints
• Support sales planning by communicating supply risks, delays, or timing issues
• Assist Market Managers in understanding supply timing before customer commitments are finalized

Global Responsibilities:

• Regular attendance and physical presence at work is an essential function of this position
• Adhere to and champion Ozinga's values of Service, Learning, and Entrepreneurship
• Participate in company safety program

Qualifications:

Education/Specialized Knowledge/Professional Certification:

• High school diploma or equivalent required
• Associate's or Bachelor's degree in logistics, business, or a related field preferred
• Working knowledge of pricing, freight, logistics, or construction materials preferred

Experience:

• Minimum 1-2 years of experience in customer support, transportation management, or a related field preferred

Skills/Abilities:

• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn and use systems such as Salesforce, Apex, and other internal pricing, tracking, billing or AR tools
• Communication Skills: Strong written and verbal communication skills; ability to interact effectively with internal teams, customers, and external partners
• Attention to Detail: High level of accuracy and attention to detail in tracking shipments and handling billing
• Problem-Solving Skills: Ability to troubleshoot and resolve issues related to billing, tracking discrepancies, and logistics coordination
• Organizational Skills: Strong ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment
• Team Player: Ability to collaborate with various teams while maintaining a proactive and solution-oriented approach

Benefits Information:

At Ozinga, we care about the well-being of our team members both in and out of the workplace. That's why we're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life. Our benefits include:

• Medical, Dental, and Vision Insurance Protecting your health and providing peace of mind.
• Retirement Plan Options Helping you build a secure future.
• Voluntary Benefits Helping you to cover unexpected expenses.
• Work-Life Balance Supporting flexibility so you can thrive in every area of your life.
• Employee Assistance Program Offering confidential support for personal and professional challenges.
• Wellness Program Promoting a healthy lifestyle through resources and incentives.

We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you!