Customer Service Supervisor

JOB FUNCTION/ PURPOSE The Customer Service Supervisor is responsible for managing the call center reps and processing incoming calls and requests from customers. RESPONSIBILITIES Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person. Fills out necessary paperwork associated with each transaction. Generates reports as needed. Refers service failure complaints to designated departments for investigation. Inputs information regarding inspections and payments. Prepares basic correspondence with customers. May be responsible for maintaining a cash drawer and processing cash payments. Other duties as assigned. Education/Experience : High School Diploma or GED and 5-year related experience. Technical : Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing. Communication : Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations. Problem Solving & Quality : Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality. Managing For Results : Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks. Leadership & Initiative : Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. PHYSICAL DEMANDS The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr