BDC Representative

Dealership:L0780 Land Rover TroyBusiness Development Representative (BDC) – Land Rover TroySuburban Land Rover Troy | Lithia & DrivewayBe the First Impression. Set the Standard. Drive the Opportunity.At Land Rover Troy, every customer interaction matters—and it starts with you. As a BDC Representative, you’re the voice and connection behind the brand, creating momentum that turns interest into appointments and appointments into long-term clients.This is a fast-paced, high-impact role where your ability to communicate, organize, and follow through directly drives success for both the customer and the store.What You’ll DoServe as the first point of contact for incoming sales inquiries (phone, internet, and leads)Convert interest into firm, show-ready appointments for the sales teamMaintain consistent follow-up with prospects to keep opportunities moving forwardBuild and manage a clean, accurate customer database for retention and repeat businessStay current on Land Rover products, pricing, and current offersPartner with sales leadership to improve processes and customer experienceHandle inbound and outbound communication with professionalism and urgencyIdentify and escalate customer concerns when neededWhat You BringStrong communication skills (phone confidence is key)A natural sense of urgency and ability to manage multiple conversations at onceHigh attention to detail and organizationComfortable working with CRM systems and technologyGoal-oriented mindset with a focus on resultsPrevious BDC, call center, or customer engagement experience is a strong plusWhy Land Rover TroyRepresent a globally recognized luxury brandWork in a structured, performance-driven environmentBe part of a dealership that values process, consistency, and customer experienceGrow your career within Lithia & Driveway, a Fortune 500 automotive leaderCompensation & BenefitsCompetitive pay with performance-driven incentivesMedical, Dental, Vision coveragePaid Time Off & Paid Holidays401(k) + Employee Stock Purchase PlanPaid Life Insurance & Short/Long-Term DisabilityLithia Learning Center (ongoing training & career development)Employee vehicle purchase discountsWellness programsWho Succeeds in This RolePeople who are highly responsive and organizedStrong communicators who can build rapport quickly over the phoneIndividuals who take ownership of their work and follow throughTeam players who thrive in a structured, goal-driven environmentIf you’re looking for a role where your effort directly impacts results—and you want to be part of a premium brand operation—apply today. #J-18808-Ljbffr