Customer Service Representative

Benefits:

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Join a Growing Agency That Values Exceptional Customer Service

Are you a licensed insurance professional who enjoys helping people, solving problems, and building lasting client relationships? Are you looking for an agency where your experience is appreciated and your work makes a real impact?

Independent Insurance Services Agency is seeking an experienced Licensed Insurance Customer Service Representative to join our team team in Troy, MI. This is an excellent opportunity for someone who thrives in a client-focused role, enjoys delivering outstanding service, and can identify opportunities to strengthen customer relationships through proactive account management.

If you're looking for a stable career with a supportive agency that values professionalism, teamwork, and customer satisfaction, we'd love to hear from you.

Why Join Independent Insurance Services Agency?

Competitive base salary plus performance-based bonus opportunities.

Part-time, work-from-home schedule flexibility.

Established, growing independent agency with a strong local reputation.

Supportive team environment that values collaboration and professional growth.

Ongoing training and development opportunities.

Opportunity to build long-term relationships with clients while making a meaningful difference every day.

Career advancement opportunities within the agency.

What You'll Do

As a Licensed Insurance Customer Service Representative, you'll be the trusted point of contact for our existing clients, ensuring they receive exceptional service while helping them maintain the right coverage for their evolving needs.

Responsibilities

Deliver outstanding customer service by phone, email, and in person.

Assist clients with policy changes, renewals, billing questions, claims support, and coverage inquiries.

Conduct proactive policy reviews to ensure customers have the appropriate protection.

Educate clients on available coverage options, discounts, and policy enhancements.

Identify opportunities for cross-selling and account rounding while maintaining a service-first approach.

Build strong, long-term relationships that promote customer retention and loyalty.

Process policy updates accurately and maintain organized client records.

Collaborate with agency team members to provide an exceptional customer experience.

What We're Looking For

Required Qualifications

Active Property & Casualty Insurance License.

Previous insurance agency experience required (3-5 years preferred)

Experience servicing personal lines insurance policies.

Strong understanding of insurance products, coverages, and policy servicing.

Ideal Candidate

Friendly, professional, and customer-focused.

Excellent communication and active listening skills.

Highly organized with strong attention to detail.

Proactive problem solver who enjoys helping others.

Comfortable using agency management systems and multiple computer applications.

Team-oriented while capable of working independently.

Able to identify customer needs and recommend appropriate coverage solutions when appropriate.

Who Thrives in This Role?

The ideal candidate enjoys creating positive customer experiences and takes pride in helping clients feel informed, protected, and valued. They understand that exceptional service builds lasting relationships and contributes to the long-term success of the agency.

If you're an experienced, licensed insurance professional looking to join a respected independent agency where your knowledge and customer service skills will be valued, this is an outstanding opportunity.

This is a remote position.