Customer Service Representative

Customer Service Representative

Join a team where people matter — Customer Service Representative (Troy, MI)

About the role

We are looking for a Customer Service Representative who brings positivity, empathy, and a solution-oriented mindset to every interaction. In this role, you will be the friendly voice and trusted resource for our customers—helping them navigate questions, solve problems, and feel supported every step of the way.

Schedule: Monday – Friday, 8:30 AM – 5:00 PM (occasional overtime as needed)

Location: Troy, MI (full-time, in-office)

What you will do

No two days are the same—and that's part of the fun! You will:

• Be the first point of contact for customers, delivering a warm, helpful experience every time
• Partner with customers to resolve billing questions and account inquiries
• Troubleshoot issues and provide clear, easy-to-understand solutions
• Help customers understand their accounts, payment options, and HOA processes.
• Stay cool under pressure, especially when assisting in urgent or sensitive situations.
• Collaborate with vendors and internal teams to keep everything running smoothly
• Keep records accurate and up to date in our systems
• Bring a team-player mindset—jumping in where needed and supporting your colleagues

Why you'll love working here

A supportive, team-oriented culture where your voice matters

Opportunities to grow, learn, and build your career

A company that truly values service, innovation, and community impact

The chance to make a difference in people's lives—every single day

If you're someone who enjoys helping people, thrives in a friendly and fast-paced environment, and wants to work with a team that has your back, we'd love to meet you.

Apply today and be part of something bigger.

Requirements

What you bring

We are looking for someone who's not only capable—but also brings great energy and a collaborative spirit:

• 1–3 years of customer service experience (call center or high-volume environments a plus)
• Strong communication skills—you know how to listen, explain, and connect.
• A calm, confident approach to solving problems and handling challenges
• A positive, adaptable attitude and a strong sense of accountability
• Great time management and the ability to prioritize effectively
• Comfort with office technology and systems

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.