Customer Service Representative

Job Title

Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.

Essential Functions

1. New Customer Setup
2. Manual Order Entry
3. Process various retail customers and eCommerce orders, while following each customers guidelines
4. Run/save/send reports on new purchase orders
5. Support and maintain policies, procedures, support plans and similar data
6. Update pertinent fields in IQMS before orders ship
7. Request extensions for purchase orders when missed pickups occur
8. Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
9. Investigate and provide documentation to disprove customer chargebacks
10. Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder
11. Perform other related duties as required and assigned

Required Skills

1. Bachelor's degree or equivalent
2. Experience with Retail Portal websites
3. Strong communication skills - verbal and written
4. Ability to multi-task
5. Knowledge of transportation and logistics
6. Experience with retail eCommerce
7. Proficiency in Microsoft Office
8. Strong attention to detail and accuracy

Physical Demands

1. Long periods of work that primarily involve sitting.
2. Light work that includes moving objects up to 20 pounds.