Host

Job Description

Job Description

Description:

At Pastini we are inspired by the farms, vineyards and waters of the Pacific Northwest, and are dedicated to serving two of life's greatest pleasures... pasta and wine. We know that using fresh, local ingredients makes a difference to our guests and to our community. We source fresh produce, dairy, artisan breads, coffee, and meat locally and we handcraft each dish to order. Based in Portland, Oregon, our family of restaurants has blossomed and grown to eight wonderful restaurants around the State since we first opened in 2001.

We are hiring Hosts to join our team at Pastini in Bend. We seek reliable and friendly people with a passion for serving handcrafted food and drinks in an exciting, respectful, team environment... Genuine people who take pride in their work, have a positive attitude, and crave knowledge and growth.

We offer:

• health insurance, once eligible
• paid sick leave
• 401K
• flexible scheduling
• shift meal discounts and dining discounts
• receive tips from pool
• local retail discounts
• competitive hourly rates
• growth opportunities

EOE

Position Summary:

Responsible for greeting and seating guests. Responsible for taking orders in person, over the phone,

online and on tablets; accurately packing take-out orders, managing deliveries, and running orders for

curbside pick-up. Cleaning, sanitizing and disinfecting. Follows all procedures as outlined in training

manuals and employee/service/alcohol/safety handbooks.

Qualifications

1. Is able to obtain valid Food Handler’s Card and OLCC Server Permit
2. Able to arrive to work on time, ready to start a scheduled shift
3. Displays a basic knowledge of hospitality, service and restaurant operations
4. Displays a friendly, professional, and helpful attitude towards coworkers, management, delivery drivers, vendors, and guests at all times
5. Able to accurately perform basic mathematics
6. Ability to accurately verify, count, track and manage payments from cash, credit cards, checks, paid outs, gift cards/certificates, coupons, promotional material and any other related forms of payment or transaction records
7. Ability to use Micros POS system quickly, accurately while following all house protocols for entering and charging guests/staff appropriately and correctly
8. Is capable of maintaining a friendly smile and positive demeanor at all times
9. Demonstrates good time management skills by completing all tasks in a timely manner
10. Must be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation.
11. Demonstrates and practices consistent, effective and proper hand-washing techniques as outlined by government Health Department agency and as directed by management.
12. Demonstrates and practices consistent, effective and proper food handling techniques as outlined by government Health Department agency and as directed by management.
13. Demonstrates and practices consistent, effective and proper safety measures such as distancing, thoroughly sanitizing and cleaning, as expected by government regulations and as directed by management.
14. Follows all OLCC regulations and Pastini House Policies in regards to alcohol sales for on and off premise.

Requirements:

Essential Functions:

1. Consistently arrives to work as scheduled, prepared to assume shift responsibilities
2. Consistently arrives to work well groomed and in proper uniform
3. Greets and provides direction to all guests, delivery drivers, and vendors promptly, in a hospitable manner
4. Answers all phone calls in a professional, timely manner; responds to tablet orders promptly; takes orders from guests in person
5. Presents menus to all guests as they are seated
6. Responsible for accurately managing host cash drawer
7. Reports to manager on duty immediately any and all items left by guests, staff or vendors
8. Demonstrates comprehensive knowledge of menu and ingredients and can stage and expedite orders
9. Has strong working knowledge of dining room and seating rotation
10. Ensures all take-out orders and delivery orders are taken correctly, entered accurately, bagged correctly and presented to the guest or delivery partner promptly
11. Assists all FOH staff in bussing and station stocking duties, facilitates prompt clearing and resetting of tables.
12. Assists with water and beverage refills, and clearing of plates and glassware
13. Says “thank-you” and “good-bye” to every guest as they leave
14. Complies with all policies and procedures in employee handbooks and training materials
15. Willingly, and with a positive attitude, follows direction of all management, including additional requests for cleaning, sanitation, safety measures, etc.
16. Responsible for conducting daily cleaning projects in an effective manner as detailed in Host side work and as directed by management
17. Complies with all required Break Policy as is outlined by BOLI and as directed by management. Takes breaks according to expectation; clock in and clocks out for all 10 minute paid breaks and 30 minute unpaid breaks.
18. Manages wait list and accurately quotes wait times to guests, with use of tablet and app, or paper list, pen and phone

Working Conditions and Environment

1. Must be able to work a variety of scheduled shifts, based on the needs of restaurant volume (example: late hours, holidays, weekends, etc.)
2. Must work well in a fast paced environment
3. Must work well under pressure