EMERGENCY OPERATIONS CENTER MANAGER

Emergency Operations Center Manager

The Victoria's Secret Emergency Operations Center (EOC), our Global Security Operations Center, is a 24/7 global crisis monitoring, intelligence, and incident coordination function supporting the Asset Protection mission to safeguard people, product, and property. The EOC delivers time-critical alerts, intelligence, and situational awareness related to criminal activity, geopolitical events, severe weather, and natural disasters impacting the enterprise.

The Emergency Operations Center Manager is responsible for leading day-to-day EOC operations and driving team performance in a dynamic, high-speed environment. This role ensures effective intake, triage, escalation, and coordination of asset protection, security and crisis incidents in accordance with established policies, procedures, and protocols.

The EOC Manager provides operational leadership to a team of EOC Specialists and Lead Specialists while serving as a key liaison to internal partners, business leadership, and external agencies. The Manager ensures consistent situational awareness, high-quality incident reporting, and coordinated response efforts across global operations. The role also supports continuous operational improvement, crisis preparedness, and 24/7 coverage requirements. The candidate should have open availability including nights and weekends and ability to work any of the 3 shifts that support the 24/7 operation.

Minimum Salary: $99,400.00

Maximum Salary: $134,715.00

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Working and Living in Columbus/Reynoldsburg, Ohio

Known as "The Discovery City," Columbus, Ohio, is a place where new ideas and creativity flourish. This makes Columbus a fitting home for Victoria's Secret & Co. The Columbus/Reynoldsburg area is vibrant, eclectic, and on the move. It boasts an exciting mix of arts, shopping, dining, and entertainment. For those with a passion for the great outdoors, there is an extensive park system where you can hike, bike, explore, and much more. As the state capital of Ohio, Columbus is a hub of local, national, and international activity. It is also renowned for the exceptional quality of its public education, from K-12 to the world-renowned Ohio State University. Above all, the area's rich variety of charming and inviting neighborhoods make this an ideal place to call home.